@Airbnb @AirbnbHelp, your support system is completely hypocritical.
Guest review literally starts with the guest admitting they never arrived. Your global policy explicitly states reviews from non-arrivals are invalid.
Yet your leadership team is "upholding" the review?
@AirbnbHelp @Airbnb. Your specialized team has an active policy violation on one of my reservations.
Instead of enforcing your own global policy, your ambassador is telling me to fill out a "feedback form". Stop hiding behind generic links and correct the system error!
@Airbnb, @AirbnbHelp Why do you enforce strict rules on hosts but refuse to follow your own terms? Fix this system error.
@Airbnb expects hosts to be perfect, but their own support system is totally broken.
Guest review line 1: "I didn't make it to the stay."
Airbnb Policy: Reviews from non-arrivals are invalid and irrelevant.
Airbnb Support: We see the violation, but we won't fix it.@AirbnbHelp.
@AirbnbHelp can you help me to make sense of this? @Airbnb avoiding their own policies when it suits them - Feels a bit one sided to me