Mob Support

We are sorry to hear about your issues with the Store. Did closing and relaunching the game help to solve the issue?

Can you send us a link to your Steam ID through DM?

Thank you. I'll check in with the developers and see if they can narrow down the issue.

How often would you say this happens?

Can you explain further? Is there an error that is displayed when this happens?

You will be able to continue earning rewards for Season 1!

Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.

Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.

Thanks for reaching out. We are aware of the issues with the ToyBox right now and hope to have a fix out as soon as possible. You should receive all of your backlogged items after this fix is pushed out.

Thanks for reaching out. Can you tell us what specific items you have not received?

Thanks for reaching out. We are aware of what has caused the issue with the ToyBox. We are working to get a fix pushed as soon as possible. Your son should receive all of his items when that push goes live.

Did you at all reset your computer or are playing on a different account?

Thank you for reaching out. We know what has caused the issue with the ToyBox. We hope to have a fix pushed as soon as possible. You should receive all of your items as soon as that fix is live.

What level in the ToyBox is your son currently at?

Can you provide a screenshot of your issues with the textures?

We are aware of the issues with equipping Hands right now. We hope to have a fix out for it as soon as possible.

We are aware of issues with outfits being distributed from the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your ToyBox items after that time.

There will be an announcement made on the official Project: Playtime Twitter Account when the fix is live.

Do you have an AMD Graphics Card by chance?