Estoy a la espera, no puedo reclamar porque los códigos que me dio @FlyWithLEVEL no sirven. Mi equipaje lo dejaron en BCN y no llegó a GTW. Quién se hace responsable? Hasta cuándo tengo que perseguirlos para que alguien se haga cargo?@Iberia @ANACargentina @AesaSpain @UK_CAA
@vueling @Gatwick_Airport @ANACargentina @vueling
Mi maleta llegó dañada, cerrada con cinta y con pertenencias faltantes. El propio transportista me indicó que reclamara. Abrí el caso 13325367 y la rta de @vueling es: “No se aceptan este tipo de daños”.
Misma rta automática. @vueling abrió el caso al conocer el estado en que recibí mi equipaje, ¿cómo es posible que ahora digan que no se van a hacer cargo? ¿Quién responde por los daños y por lo que falta? @Iberia @FlyWithLEVEL @UK_CAA @Gatwick_Airport @eccspain
¿Me sigue afirmando que no se van a hacer cargo? ¿Cómo es posible que hayan abierto el caso entonces? ¿Y quién se hace cargo del estado en que me entregaron la valija y de todo lo que me falta? @vueling @FlyWithLEVEL @Iberia
@bookingcom I’ve followed every procedure, but no one is taking responsibility. @bookingcom admits I’m right, yet fails to act accordingly. Customer service should be more than empty promises! @EUJusticia @ECC_web
Siempre encuentran la forma de exonerarse de responsabilidad. Cuando los contacto a través de Rentalcars de Booking, dicen que ellos no pueden hacer nada y que debo comunicarme con Goldcar. Y así llevo desde el 1/08 ninguna de las compañías se hace responsable. #DerechosDelConsum
@ANACargentina @DNDConsumidor @LEVEL @vueling Solicito asistencia urgente con la reserva NP6QS. Mi madre, de 65 años, llegó hoy a LGW sin su equipaje, que quedó en BCN. Tiene medicación crónica dentro. Tras múltiples llamadas, seguimos sin información ni solución
@wizzair Confirmed booking ✔️ Boarding pass ✔️ Assigned seat ✔️ Still denied boarding due to overbooking. @wizzair and @bookingcom keep blaming each other, and I’m left without compensation. Booking through an agency to save a few euros turned into a nightmare
Booking through an agency to save a few euros was the worst decision @bookingcom . In the end, I paid double: 2 flights and 2 car rentals for 5 days. Trying to save a few euros through @bookingcom turned into a financial disaster.
@goldcarcares hice una reserva con ustedes a través de booking, ya está pago por 5 días el alquiler. Debido al overbooking the la aerolínea, que tmb compré con booking.com, llegó más tarde y pierdo la reserva del auto
@goldcarcares me dice que reclame a @bookingcom , ellos dicen que tengo razón que me entienden y que hice lo correcto. Pero que reclame a @goldcarcares
@EUJusticia @ECC_web Please, can you tell me how I should proceed? They keep blaming each other, yet they both acknowledge what happened. However, nothing has been resolved.
@EUJusticia I am writing to request your assistance regarding a travel dispute between the agency and the company. @bookingcom Could you please clarify my rights and who is legally responsible for reimbursing my losses?
@EUJusticia @ECC_web Wizz Air and Goldcar both refer me to Booking.com, while Booking.com refers me back to them. I booked both a flight and a car rental through Booking.com.
Wizz Air tells me to contact Booking.com.
Goldcar also tells me to contact Booking.com.
Booking.com tells me to contact Wizz Air and Goldcar directly. And nobody assumed any responsibility.
@EUJusticia The flight was overbooked, I was denied boarding, and I received no assistance or compensation.
I had to purchase a new flight at my own expense.
Because of the delay, I arrived too late to collect my prepaid Goldcar rental and lost my reservation.
@EUJusticia I booked a flight and car rental through Booking.com.
My Wizz Air flight was overbooked, I was denied boarding, and had to buy a new ticket.
Because of the delay, I lost my prepaid Goldcar rental.
@ECC_web Hello, I need your guidance.
I booked both a flight and a car rental through Booking.com. My flight was overbooked, I was denied boarding, and I received no assistance or compensation. I had to purchase another flight at my own expense.
@ECC_web I was denied boarding due to overbooking. Booking.com tells me it’s the airline’s responsibility, while Wizz Air tells me to deal with Booking.com. I had to buy a new ticket and lost my prepaid car rental. Who is taking responsibility?
Wizz Air is the UNPROFESSIONAL. I was assigned a seat, but at the gate they told me the flight was overbooked and I couldn’t board. I’ve already paid for my hotel and rental car, I planned everything to arrive on time. No assistance, no solution, completely unacceptable. #WizzAir
@AirEuropa @AeroBuenosAires @intercargoARG @seguridadpsa
exijo una solución. En el vuelo UX41 (9/12) rompieron la traba de mi maleta, la abrieron y me ROBARON pertenencias. Hice el reclamo en tiempo y forma, pero responden sin investigar. Cumplan con el Conv. de Montreal.
