Service Design Heuristics Field Guide lnkd.in/evZjyTi

One of the most powerful business tools I know. We once ran a small exercise with a product team at a major company…lnkd.in/eDvncMB

Useful pointers to help with customer journey mapping. lnkd.in/eq9QpGB

Nice little story that makes some important points about CX. The press coverage for this was excellent and brought a…lnkd.in/eHXA6EV

John Moor lnkd.in/enzDuVA

Product Lingo: 20 Words & Phrases You Need to Know - Product School lnkd.in/exAqTCb

"Payment. The "Achilles Heel" in your Customer Experience?" lnkd.in/ewYH8-J by @MilesCheetham on @LinkedIn

There's a lot that project managers can learn from Jazz! A great post from one of our own. lnkd.in/eY-w7_H

Great example of Personas - one of our favourite tools - in the context of a scrum meeting. Recognise anyone? lnkd.in/eaMzdeS

The Three Most Powerful Words For Startups lnkd.in/e-_t_eD

11 Product Managers Highlight What Customers Want From Your Product lnkd.in/ebWqVYr

In case anyone has any doubt about the return on investment for CX! lnkd.in/eDPFgbw

Mobile advertising sure is getting interesting! bit.ly/1Y91gzi

Interesting developments in the mobile advertising space. lnkd.in/eEH8ngJ

A great blog from Jeroen Visser lnkd.in/enTufHr

My fellow adventurer in Customer Experience has published his latest blog - well worth a read! "Similar to jazz mu…lnkd.in/eiEwwtP

To succeed in the digital world - that of "Telco 2.0" - don't you need a digital operating model, using digital tech…lnkd.in/eQyRKJ9

Happy to share our latest blog on CX with info-graphic lnkd.in/e699-5D

Big data and IOT are some of the current trends which are devoid of Customer Experience input. Here is a good articl…lnkd.in/egzppYd

The scale is mind-boggling. And likewise the growth! lnkd.in/ea9k8Kd