Frances Pratt

Do you remember when you joined Twitter? I do! #MyXAnniversary I don’t really and it is Twitter to me x But wow 13 years … how life has changed. 13 years since I was a twirgin … going to my first tweetup:) #twitterforever #Memories @ScottKilmartin @YvonneAdele

TODAY WE WALK AGAINST FAMILY VIOLENCE (#WAFV2022) Join us this morning in Melb CBD. I am walking with the Anglican Diocese of Melbourne PVAW team ‘Love Does No Harm'. Come join us Need help? Call 1800 RESPECT – 1800 737 732. In danger? 000. – at Melbourne, Victoria

When we see who we are, why we are and where we are going .... then we can make progress towards where we want to go. It starts with the truth, your truth, about you. Stop! Checkin with your own truth before you step out to help others find there's.

That thing ... when you learn something new about yourself from listening to your own interview ... LOL Love that! Listen in: iqmeetseq.com.au/ep98-social… My Learning: Social Intelligence is a thing. What's yours? Thank you to @acquija and @UshDhanak for your insights !

So will Apple survive post Jobs or are they careering towards another demise, as they did when Jobs left the first time. Read the full article: Has Apple Lost Its Core? ▸ lttr.ai/jf9U #customerexperience #cx #SteveJobs #Brand

If you think about why an Apple Store is ALWAYS busier than other retail outlets … it is because people can go in and play and tinker and get a real feel for the products and the services. Read more 👉 lttr.ai/f5eT #customerexperience #cx #SteveJobs #Brand

The first thing to focus on is that people buy from people, not from computer screens or emails or from websites. Read the full article: Actioning Know, Like and Trust in your Business ▸ lttr.ai/fVev #salesenablement #salestips #ValuableTool #SocialProof

ACTION: Get to know how your target client wants to buy from you and focus your business practices around that. Read the full article: Actioning Know, Like and Trust in your Business ▸ lttr.ai/fVet #salesenablement #salestips #ValuableTool #SocialProof

Actioning Know, Like and Trust in your Business ▸ lttr.ai/fVeo #salesenablement #salestips #ValuableTool #SocialProof

Trust is built over time and through consistent interactions that are clearly targeted to meet your client's logical and emotional needs. Read the full article: Actioning Know, Like and Trust in your Business ▸ lttr.ai/fVel #salesenablement #salestips

They work for your potential client because it tell sthem about things that have happened in your business, through your eyes or the eyes of a client or employee. Read more 👉 lttr.ai/ePJi #sales #storyselling #Storytelling

Here is an exercise to help you understand the value you provide in business, in the eyes, minds and hearts of your clients. Read more 👉 lttr.ai/eOJk #sales #cx #saleseffectiveness

Has Apple Lost Its Core?: lttr.ai/cGtZ #customerexperience #cx #SteveJobs #Brand

Why you shouldn't blame commissions for bad behaviour: lttr.ai/aF5k #sales #salesstrategy #RoyalCommission

In an Apple Store they have thought about how people touch / see / hear / taste / smell and feel in their experience. Read the full article: Has Apple Lost Its Core? ▸ lttr.ai/Zn81 #customerexperience #cx #SteveJobs #Brand

So, as well as innovative marketing and products, he also took charge of the Apple In Store Experience creating new Apple stores and driving how people were looked after. Read more 👉 lttr.ai/Y3F6 #customerexperience #cx #SteveJobs #Brand

I have been watching the latest ads from Apple and I am positive Steve is rolling his eyes in heaven. Read more 👉 lttr.ai/Yjgo #customerexperience #cx #SteveJobs #Brand

Steve Jobs won becaues he made these things secondary to the customer experience. Read the full article: Has Apple Lost Its Core? ▸ lttr.ai/YYaO #customerexperience #cx #SteveJobs #Brand

Has Apple Lost its Core? When Jobs rejoined Apple in 1997 (having left in 1985) he took a company from the brink of bankruptcy to one of the biggest brands in the world. Read more 👉 lttr.ai/YNgY #customerexperience #cx #SteveJobs #Brand

Your first step is to discover the needs, motivation and reality of your clients. Read the full article: Three Steps to Improving Covid Client Connections ▸ lttr.ai/YG91 #AttractingLoyalCustomers #CustomerLoyalty #CX #CovidCX