@MerijnGRW
 San Francisco
Joined July 2009
  • Tweets1.6K
  • Following123
  • Followers1K
248Media
Merijn te Booij retweeted
Genesys
@Genesys15 Jul 2024
"The investment in agent experience is worth it." 💬 @MerijnGRW @BlakeMichelleM explains why the employee experience is so important and how a methodical approach to change management and #AI will better prepare you for tomorrow. 📰 via @Forbes forbes.com/sites/blakemorgan…
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I am excited to announce Frost & Sullivan has named @Genesys a Leader in its Frost Radar: Workforce Optimization Solutions, 2023 report.  We are proud to provide an industry leading integrated CCaaS and WEM solution!
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Merijn te Booij retweeted
Genesys
@Genesys14 Apr 2023
"The name of the game has changed." 💬 @MerijnGRW In a time of change for the #CX industry, @DollyDeighton of the @WSJ explores how the employee experience is being prioritized to drive better outcomes for both customers and agents. wsj.com/articles/you-can-rew…

You Can Reward a Customer-Service Rep With a ‘Coffee,’ a ‘Spa Day’ or a ‘Goldfish’

But not really. Colorful ‘rewards’ listed in some online surveys are mostly used as indicators of staff performance, with more mundane things like gift cards going to high performers. Some customers...

wsj.com
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Merijn te Booij retweeted
Syndeo.CX@SyndeoCx7 Mar 2023
🎙️The Syndeo Podcast has officially dropped!🎙️ Listen on: Spotify - bit.ly/3L7pytr Apple - bit.ly/3F4jr50 Thanks again to our fab guests from our first two episodes - @MerijnGRW, @Genesys and @D_Hong, @minerva_cq #conversationalai #cx #ai #contactcenter
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And the same UX for all WEM services…!!
Christina McAllister@christinamcal_8 Nov 2022
Pretty compelling WFM announcements from Mike Szilagyi at #GenesysSummit — really digging the clean UI
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Join our CTO @hsvendblad for the upcoming @Genesys webinar, where he shares how Company Nurse powered by Lintelio combines powerful technology with compassionate people to elevate #CX. #insurtech #empathy #digitalempathy #riskepisodes bit.ly/3NrFwxr
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I have no tick whatsoever, is that good or bad?
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Just innocently watching F1TV, suddenly realizing I know that dude! @Hinchtown
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Merijn te Booij retweeted
Blair Pleasant@blairplez1 Aug 2022
Love seeing this when I land at SFO - @Genesys. #CX #CCaaS #cctr
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Well done @sporza continuing with Viva me Velo during the Tour de Femmes! @NOSwielrennen: missed opportunity maybe? No Avond Etappe…
Probeer eens met de trein naar Schiphol…… @NS_online amateurs!
Now that I am doing work on the road again, my intake of junkfood has skyrocketed!
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Merijn te Booij retweeted
AFC Ajax
@AFCAjax23 Feb 2022
♟♟ Built on history.
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You know that feeling when you tell a bunch of people to follow you on Twitter and you haven’t posted anything world changing in a while…..
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Well the relevance decreases every year it is not won by a woman. They missed Longo, Van Moorsel, Vos, Van de Breggen already, now Van Vleuten. Come on, do better. Vélo d'Or 2021 gaat naar Tadej Pogacar, Wout van Aert derde:wielerflits.nl/nieuws/velo-d…

Vélo d'Or 2021 gaat naar Tadej Pogacar, Wout van Aert derde

Tadej Pogačar heeft de verkiezing van de Vélo d'Or 2021 gewonnen. Het is voor de 23-jarige Sloveen de eerste keer dat hij de prestigieuze prijs wint. Pogačar...

wielerflits.nl
6 Strategies for an Effective Call Center Culture bit.ly/3cNF8b8 via @cmswire always handy!

6 Strategies for an Effective Call Center Culture

Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance.

cmswire.com
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Merijn te Booij retweeted
Mila D'Antonio@miladantonio9 Nov 2021
Replying to @Genesys
@genesys is forging a new category, “experience as a service” ⁦@Tony_Bates71⁩ #genesyssummit
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Aaaargh @VerizonSupport really! I get an error logging in after which your bot keeps telling me to log in or change my password. Before I can get to a human… of course, I have to log in….. #groundhogday anyone!?
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You might have missed it but the Netherlands win the European championships in Korfbal. So you know…..
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Super human because your agents are an asset, like Seinfeld! #GenesysWEM
Barry O'Sullivan
@siliconbarry15 Oct 2021
It's a great time to be at @Genesys! Really proud of this amazing team.
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