Dealer War Room — Episode 12: The Compliance Crackdown xitter.cf/i/broadcasts/1yJAPwZYg…

Dealer War Room — Episode 11 xitter.cf/i/broadcasts/1jGXgBlqN…

A review calendar should define what gets checked, who owns it and what happens next. Follow-through turns a date into a control. #Dealership360Academy #DealerOps #InternalControls #Management #AutomotiveRetail

Dealer Survival Guide hits the bestseller lists in the US and Canada xitter.cf/i/broadcasts/1DGleVrZw…

Do not let aged parts disappear into a report. Check return eligibility, assign an owner and give every item a next action. #Dealership360Academy #PartsDepartment #PartsManagement #DealerTraining #Automotive

Last chance: Dealer Survival Guide is 99¢ on Kindle only until the end of today. Hope is not a strategy. Preparation is. amazon.com/dp/B0HKW5BXF5

Call count alone does not show what happened next. Review whether the customer was reached, the agreed next step, and who owns it. #Dealership360Academy #BDC #DealerOps #CustomerFollowUp #Automotive

What would you do if your sales were cut in half tomorrow? The time to decide what you will do at minus 50% is before sales fall 50%. Chapter 1 of Dealer Survival Guide, still 99¢ on Kindle: amazon.com/dp/B0HKW5BXF5

Dealer War Room with April Simmons xitter.cf/i/broadcasts/1YxNrbkpW…

Vehicle acquisition starts with being easy to reach. Can sellers find your buying center? Call your own store as someone ready to sell a vehicle. How easy is the next step? Dealer War Room Ep. 7. #DealerWarRoom #MaxZanan #VehicleAcquisition #UsedCars #DealershipStrategy

F&I coaching should include the conversation behind the result. Review the menu, then practice one product explanation in plain language. #Dealership360Academy #FandI #SalesCoaching #AutomotiveRetail #DealerTraining

My new book, Dealer Survival Guide: When the Sh*t Hits the Fan, is out, and the Kindle edition is only 99¢ for a limited time. Every dealer believes it won't happen. Until it does. amazon.com/dp/B0HKW5BXF5

Fixed operations matters to dealership profitability before sales slow. How are you earning the next service visit? Watch this Dealer War Room Ep. 7 clip. #DealerWarRoom #MaxZanan #FixedOperations #ServiceRetention #DealershipStrategy

Every management meeting should end with one gap, one action, one owner and one follow-up date. Accountability starts with a clear next step. #Dealership360Academy #DealerLeadership #Management #Accountability #Automotive

Policy says yes. The service call says no. Use call monitoring to guide service advisor training. When did you last listen? Dealer War Room Ep. 7. #DealerWarRoom #MaxZanan #FixedOps #CallQuality #DealershipTraining

A service visit is not finished when the repair order closes. Explain the work completed, what remains recommended, and the next step. #Dealership360Academy #FixedOps #ServiceAdvisor #CustomerExperience #Dealership

Considering dealer reinsurance? Learn what CFC, NCFC, DOWC and hybrid structures mean. Then evaluate the economics before you commit. #DealerReinsurance #CFC #DOWC #FandI #AutoDealers

Two weeks for an oil change? Service scheduling affects customer retention. Be honest about capacity and offer a practical next step. Dealer War Room Ep. 7. #DealerWarRoom #MaxZanan #FixedOps #ServiceRetention #DealershipCustomerExperience

Start every walkaround with one question: What will you use this vehicle for most? Connect the features to the buyer’s answer. #Dealership360Academy #AutoSales #SalesTraining #CustomerExperience #Dealership

When did an independent third party last review your reinsurance company? Check the admin fees, loss ratios, reserves, investments, product mix and exit strategy. #DealerReinsurance #IndependentReview #FandI #DealerOwners #AutoIndustry