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Passing the Turing test for voice agents.
We just shipped a major ElevenAgents update:
- Lower-latency, smoother turn-taking with new conversational model
- Expressive Mode for contextual emotional delivery
- Available in 70+ languages
Mati Staniszewski retweeted
NTT Docomo Business is trialing a voice agent for older residents of Aizuwakamatsu, Fukushima, built on ElevenAgents.
Heavy snow can make it hard for older residents to leave home in winter. With Takeda Health Foundation and the cooperation of Aizuwakamatsu City, NTT Docomo Business deployed CONN, its AI assistant, to share local information and hold everyday conversations.
Read the full story: elevenlabs.io/blog/ntt-docom…
Mati Staniszewski retweeted
We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut our response time down from hours to 60 seconds.
Our support team already had standard operating procedures for every major kind of ticket, like refunds, billing changes, and voice clone questions. We turned each one into a set of steps the agent follows. The agent can also look up what it needs about a customer, read text, screenshots, and PDFs, reply in the customer's language, take actions, and hand off to our team when a person is needed.
Read how we built it: elevenlabs.io/blog/how-we-so…
Today, Baroness Campbell addressed the House of Lords with an AI recreation of her voice - a first for the UK Parliament.
Proud we could help Baroness Campbell keep her own voice, whenever she needs it.
Today, Baroness Campbell of Surbiton delivered a speech in the @UKHouseofLords using an AI recreation of her voice, built by ElevenLabs. A first for the UK Parliament.
Baroness Campbell has spinal muscular atrophy, which affects her speech. The Baroness has now created an AI voice that replicates the tone, rhythm, and pitch of her original voice.
Our technology has now been used to restore the voices of more than 11,000 people who have lost their voices through injury or illness, and we’ve committed to help one million people living with voice loss around the world.
Mati Staniszewski retweeted
Our team has been in Singapore this week. Here’s a quick roundup:
- We opened our new Singapore office, with 25 of us now on the ground, working alongside customers.
- Business in South Asia means moving between languages. Our CEO @Mati joined CNBC Squawk Box to talk about building localized AI, and why voice AI innovation is starting in Asia and spreading globally.
- We’re also at the Singapore Grand Prix this weekend as an official partner of Audi Revolut F1. If you’ll be there, get in touch.
The video is from over a year ago!
Since then we’ve done a lot of work on how agents should behave when they meet.
Yesterday we joined the group defining the protocol for agent-to-agent interaction - text, APIs, and more - and soon voice too: xitter.cf/mati/status/2108953272…
What happens when a voice agent calls another voice agent?
Right now, neither knows. We're fixing that: synthetic voice detection is rolling out in ElevenAgents, and we’re joining the Personal Agent Protocol (Poppy) group to bring agent-to-agent handshakes to all our agents.
A growing share of calls to businesses aren’t from humans. They’re AI agents acting on behalf of individuals, other companies, and sometimes bad actors.
To help businesses respond, we’re releasing synthetic voice detection in ElevenAgents, and joining the emerging Personal Agent Protocol working group to define how agents interact.
Mati Staniszewski retweeted
We’re partnering with Banner Health to answer patient calls with AI voice agents, starting with primary care scheduling.
Patients call any time of day or night, and ElevenAgents books, reschedules, or cancels appointments directly in Banner’s electronic medical record. When a patient needs a person, the call transfers to a Banner team member with the necessary context.
Read more: elevenlabs.io/blog/banner-he…
ElevenLabs is officially launching in Singapore 🇸🇬
Our new Southeast Asia hub is open, and we're already working with businesses like Funding Societies and Atome.
I'm here all week. If you're interested in building with us, get in touch!
elevenlabs.io/blog/elevenlab…
Mati Staniszewski retweeted
ElevenLabs is officially on OpenRouter.
You can now call 9 Text to Speech models, with up to 90+ languages, and 2 Speech to Text models with speaker labels and word-level timestamps.
All @ElevenLabs models are 50% off, only on OpenRouter, through October 19, 8am PT.
An agent that builds and improves agents!
Introducing Architect:
- Launches agents by typing
- Improves and root-causes issues through simple conversation
- Surfaces new insights proactively
That's a wrap on the first ElevenLabs Summit in India!
Thank you to the many incredible partners who joined us and, as always, demonstrated so much of the technology live - from new models to voice agents.
Pictured: the team that made the Summit happen - and we're hiring!
Mati Staniszewski retweeted
ElevenLabs' Eleven v4 Turbo takes the #1 spot on the Artificial Analysis Provider Voice TTS Arena Leaderboard, ahead of Eleven v4 while costing half the price
Eleven v4 Turbo is the faster, lower-cost sibling of Eleven v4 from @ElevenLabs, designed to deliver comparable speech quality with lower latency and cost.
Key takeaways:
➤ Provider Voice: Eleven v4 Turbo has an Elo of 1,334 (+19/-19) across 1,645 appearances, placing it ahead of Eleven v4 at 1,321, Alibaba's Qwen-Audio-3.1-TTS-Plus at 1,292 and Cartesia's Sonic 3.6 at 1,278. It ranks #1 in Customer Service and Entertainment and #2 in Assistants and Knowledge Sharing.
➤ Controlled Voice: Eleven v4 Turbo ranks #2 with an Elo of 1,173 (+15/-15) across 1,745 appearances, behind Qwen-Audio-3.1-TTS-Plus at 1,181 and ahead of Eleven v4 at 1,160. It ranks #1 in Arabic, German, Hindi and English (UK).
➤ Pronunciation Robustness: Eleven v4 Turbo scores 90.1%, ranking #2 behind Eleven v4 at 91.7% and ahead of Gemini 3.8 Flash TTS at 89.5%.
➤ Pricing: Eleven v4 Turbo is priced at $40/1M characters, half the price of Eleven v4 at $80/1M characters, compared to Sonic 3.6 at $49/1M characters and Gemini 3.8 Flash TTS at $16.49/1M characters.
➤ Speed: Eleven v4 Turbo processes 96 characters per second of generation time, compared to 84 characters per second for Eleven v4 and 59 for Eleven v3.
See more details and listen to samples below 🧵
This week we're hosting our first ElevenLabs Summit in Bengaluru, India!
Exciting, as so many of the earliest use cases came out of India - after all, it's a voice-first country. And to celebrate, our joint work with partners in the region is now up on billboards across the city
Mati Staniszewski retweeted
Eleven v4 is INSANE! 🤯
Here's my 44-sec spec ad for it.
I wrote a script of everything an AI voice "can't do." Then made Eleven v4 read it out loud.
Sound on 🔊
🤖 Made with AI
Mati Staniszewski retweeted
ElevenLabs is now FedRAMP 20x Class A Certified.
FedRAMP is how federal agencies decide whether a cloud product is safe to use with government data. The certification covers ElevenAgents and our Text to Speech and Speech to Text APIs, when running in Zero Retention Mode with US data residency.
For public sector and regulated buyers, this shortens security reviews. The evidence package is published on our trust center, so security teams can verify the scope directly. We're also listed on the FedRAMP Marketplace.
The certification extends ElevenLabs for Government, our dedicated offering to help public sector organizations deliver accessible, always-on services. This marks an important step in making our conversational agents and voice AI available to US government agencies with the security, privacy, and governance expectations required for federal work.
Learn more: elevenlabs.io/blog/elevenlab…
Thrilled to have @JensenHuang join us at ElevenLabs Summit on 11/11 in NYC!
NVIDIA has been a great partner since our earliest days, all the way back to 2022 (!) - and excited to now have Jensen join us on stage to discuss what's ahead for voice AI & agents!
See you in NYC!
