CX professional | P1 Travel | "You need to feel it to understand it."
Joined March 2022
- Tweets31
- Following39
- Followers35
- Likes84
Pinned Tweet
This is my personal development account in regards to CX as my profession. Planning to share insights, learnings and inspiration here: #customerexperience #cxprofessional #ccxp #cxpa
Improving yourself starts with breaking bad habits and building healthy routiness. Consistency adds up. #Kaizen #consistency #improving
Goal driven people play tennis with a field, lines and a net. People without goals just mess around. Set goals. Set lines. Improve.
Finished my presentation with CX goals and planning for management today. Went pretty well and their enthusiasm drives me to continue this path. #cx #customerexperience #strategy
Exactly the take-away I had during the CX-Masterclass by @NienkeBloem and @JaapWilms last week. Why would I bother trying to explain why I learned CX is important nowadays? Let them "experience" or "feel" it themselves! New objective, check.
Curiosity is one of the greatest tools we can employ as #CX professionals.
Don’t drag other leaders into CX work kicking and screaming. Get them excited for how a customer-centric approach can solve the very problem that keeps them up at night!