We can't perfectly predict the #FutureOfWork, but, ironically, we can take steps to better prepare for it. @TalentMgnt explains how we can help our team cultivate the kind of mindset that is open to and optimistic about upcoming changes. #Leadership #EX talentmgt.com/articles/2022/…

#DigitalTech has exploded in popularity these past few years, mostly due to the pandemic. @HarvardBiz gives a great overview of how this tech is transforming our hiring process, our #workplaces and our workforce. #DigitalTransformation #EX hbr.org/2022/11/research-rou…

#DataAnnotation is a vital part of #ML technology, but it doesn't come without its challenges. @TELUSint explains how you can keep human bias out of #AI without compromising consistency by leaning into #outsourcing. #DigitalTransformation telusinternational.com/artic…

#WomenInLeadership have something unique to bring to the table. Instead of embodying stereotypical traits, they leverage vulnerability and gratitude to create a new form of #leadership: #ServantLeadership. @edwin__roman finance.yahoo.com/news/women…

One of the biggest barriers #WomenInSTEM still face today is unequal access to #funding. In this article for @Nature, researchers break down how we can restructure the funding process to bridge this #GenderGap. #NationalSTEMDay nature.com/articles/s41557-0…

While #OnlineRetail has decreased somewhat, engaging our customers online still has profound impact on our company's overall success. @Entrepreneur explains why creating personalized messaging that can scale is a great way to enhance the #DigitalCX. entrepreneur.com/growing-a-b…

While almost half of women considered leaving their jobs 2021, most of them didn't. In order to adapt to their unfair #WorkEnvironment, these #WomenInLeadership had to adopt harmful habits. We need to address these in our #DEI strategies. @HarvardBiz hbr.org/2022/10/5-harmful-wa…

Research shows that we are quickly approaching a 20-year high for #CreditCard debt. Because of this, it's vital that companies prioritize how to effectively and empathetically collect. An #outsourcing partner can help! #DebtCollections @TELUSint telusinternational.com/artic…

In this article for @Nature, mid-career scientists shares the advice they would give to their younger selves as well as answer questions from new professionals in the field. A lot of great insight in here for #WomenInSTEM so be sure to check it out! #STEM nature.com/articles/d41586-0…

"Many firms are leaving substantial value on the table, getting caught up in 'doing' #DigitalTransformation rather than staying focused on how they will create and capture value with digital." @HarvardBiz outlines how we can get the most from #DigitalTech. hbr.org/2022/10/is-your-comp…

#DYK that a 5% increase in #CustomerRetention can increase your company's revenue anywhere from 25–95%? By delivering a personalized experience and being open to #CustomerFeedback, you can build #CustomerLoyalty and optimize its rewards. @TELUSint telusinternational.com/artic…

Your first #manager position is exciting but also full of challenging lessons. In this @HarvardBiz podcast, three women sit down to discuss what they learned while being first-time managers so that you can know that you aren't alone. #WomenInLeadership hbr.org/podcast/2022/10/the-…

Data is a valuable resource for every company, but only if it is managed well. Check out how @TELUSint's #RPAaaS solution helped a client convert more than 60,000 Salesforce call data files into cloudstored PDFs. #DataManagement #Cloud #DigitalTransformation

In @sciam's last #podcast episode of "Lost Women of Science," @katiehafner and Carol Lewis highlight Yvonne Y. Clark, a black female engineer who defied the odds and is now an inspiration to so many #WomenInSTEM. Check out the full episode below! #DEI scientificamerican.com/artic…

According to recent research, consumers who feel less powerful are more likely to seek out a variety of products. @HarvardBiz breaks down how companies can use this phenomenon to boost the #CX and revenue in the process. #BusinessTransformation #Marketing hbr.org/2022/10/research-whe…

#AI tech is only as valuable as the #data we use to train it. @TELUSint explains how companies can build effective data #QualityAssurance programs sooner rather than later. This is what will set your #DigitalTransformation strategy up for success! telusinternational.com/artic…

When our teams are able to achieve a healthy #WorkLifeBalance, it benefits everyone. @destine_ferrat highlights 7 ways we can create a healthy #workplace from prioritizing communication to sponsoring recreational activities. #EX #Leadership entrepreneur.com/leadership/…

Check out how @TELUSint was able to enhance a large #IT company's #CX by developing a specialized response card. Read the full case study below! #UX #DigitalTransformation

Last week I announced that @TELUSint was named a "Leader" in #CustomerExperience management by @EverestGroup. Check out the full report down below to learn why we received such an honor! #CX telusinternational.com/artic…

#Outsourcing allows companies to provide 24/7, multilingual #CustomerService. However, the success of these initiatives depends on your partnerships. @TELUSint highlights the do's and don't of the choosing process. #CX telusinternational.com/artic…