proud dad, entrepreneur, European tech ecosystem aficionado, Managing Director Techstars Berlin, Founder Deep Tech Momentum, Ex COO N26, Ex McKinsey
Berlin, Deutschland
Joined November 2009
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Check out my latest article: N26 Service Experience of the Future linkedin.com/pulse/n26-servi… via @LinkedIn
#N26 is now live in the US! Outstanding preparation by our strong US Operations team Abdullah Khan, MBA, Stephanie Balint, Alexander Talkanitsa and supported by our global banking operations team led by Pascal Müller LL.M. Do you w…lnkd.in/dcSPTYe lnkd.in/dJe36U8
When you measure engagement in a company, customer service often ranks comparably low. At N26 this is different. We see our „front office“ team as a central pillar of our success. In a mobile bank without walk-in-branches our custo…lnkd.in/dpYexwY lnkd.in/dTpM7pd
What do you need as Spanish speaking customer who wants to charge back an unjustified transaction? A true expert right away! This is why we as N26 have deployed a so-called „rule-based routine engine“ in our customer service. As of this week customer requ…lnkd.in/dk8nEte
Martin Schilling retweeted
Three Leaders. Three Countries. Talking N26. What a week! @alexx_weber @r3sm4a @t_elles
@money2020 @devopsbarcelona @universumglobal #m2020eu #devopsbarcelona19 #UniversumGlobalAwards #fintech
Check out my latest article: How to build Resilient Service Operations in “hypergrowing” companies linkedin.com/pulse/how-build… via @LinkedIn
When I joined N26 15 months ago around 250 colleagues were working with us. Now we have surpassed 850. In January alone, we onboarded half the team we had over a year ago. Are you an entrepreneur who wants to build a bank the world loves to us? Do you wan…lnkd.in/dkYxSDN
I am looking for a senior executive with start-up mentality to elevate our inhouse customer service center in Berlin to global best-in-class. Both permanent or interim. Anyone interested or do you have a recommendation for candidates?
N26 aims to build…lnkd.in/dZwiFAW
Martin Schilling retweeted
2.3 million customers in 24 countries, over 700 employees spanning 50+ nationalities, $300 million in Series D funding round and much more. Want to join the mobile bank the world loves to use in #Berlin, #Barcelona or #NewYork? Apply here: grnh.se/35ec745a1 #N26careers
This is how a year should start. With the closure of our latest funding round (valuation of $2.7 billion) N26 is now a unicorn and one of the most valuable technology startups around the globe. An ambitious vision to build the bank of the future, a strong…lnkd.in/dycxdzn
The single most important leadership quality is the ability to lean into and presence an emerging future. Well said by #OttoScharmer, I believe. We at N26 try to live this, for example, when fighting issues caused by our hyper-growth. When an error happen…lnkd.in/dUvqw4m
Martin Schilling retweeted
Congratulations @valentinstalf!
I’m honoured to have been named the Young Entrepreneur of the Year from @handelsblatt and @frank_thelen! Thanks especially to my co-founder @MTayenthal and the entire @n26 team.
handelsblatt.com/unternehmen…
We know of a bank which has deployed 200 developers for two years to get a chat bot live. It took an N26 team of ten colleagues five months to get our (English) chat bot live. Our fearless Chief Data Officer Gino Cordt showed a very early internal MVP two…lnkd.in/dfa3fpP
A couple of weeks ago, we launched a small feature that drove an unexpectedly high amount of requests to our contact center. Not perfect as we are currently investing massively in building a most reliable customer service. We did not dwell in the past loo…lnkd.in/dEcSXqA
Martin Schilling retweeted
Colorful. Fabulous. Proud. We strutted our stuff at Berlin’s Christopher Street Day—the must-see annual LGBTQIA+ celebration—celebrating the voices of our queer employees.
Hear why #diversity is one of our core values and how that impacts the work we do here at N26.
We are aiming to build the most reliable customer service in the European Banking World. In order to get there, we are looking for a (Senior) Training Manager who will lead and expand our training department (leading a 10+ team). You will be integral part…lnkd.in/dUpxPAZ
Do you want to become an intrapreneur in one of the most exciting FinTechs in Europe? Here are three exciting leadership positions in the N26 customer operations department. Lead teams up to 100 employees in a tech start-up environ…lnkd.in/dSZvsTn lnkd.in/dcjCvn9
Who does not know politics in large organizations? To arrive at a decision one needs to „align“ with 10+ stakeholders across several layers of the organization. Decisions are often influenced by personal agendas, „silo thinking“ and often more intuition t…lnkd.in/dzBywkF