That's Day 1 at UserConf Orlando! Customers got a first look at the all-new ServiceDesk Plus Cloud experience and watched Zia Agents, Zia Agent Studio and MCP run service operations live. Thank you for all the feedback. See you tomorrow, we've got plenty more lined up! 👋

Introducing the all-new ServiceDesk Plus Cloud experience. ✨ A redesign that starts from two things. 1. Your AI should know, on its own, what you are looking at. 2. Your interface should fit the way your team actually works. The next-generation UI and Ask Zia, that's now always-on and works beside you, arrive together because they were forged from the same idea. Your people and your agents now collaborate for success on the record in front of you and on the way your organization runs. Please note that all capabilities described here are currently available in closed beta. Please reach out to us at [email protected] for early access. Here's a sneak peek at the all-new ServiceDesk Plus experience, where your team and your AI finally work from the same context. 👇

It takes two to collaborate! 🤝 AI can already do a lot for your service desk. But doing things for your team isn’t the same as working with them. Most service desks have already figured out the first part. There are agents to invoke, buttons to click, summaries to generate, and replies to draft. But invoking AI isn’t the same as collaborating with it. For that, the technician and the AI need a place to work together. This needs to be a place where the technician can see what’s happening, talk to the AI in plain language, give it another instruction, or step in when needed—all from within the service ticket. Not tabs away from the ticket. In it. Because the goal isn’t just to have AI available when you need it. It’s to make it part of the work. And that’s the part we’re bringing closer. Soon, your team and AI will be on the same page. Literally. 😉 Watch this space!

AI adoption in ITSM depends more on preparation than on technology. Data quality, process maturity, model choice and governance decide if the implementation will hold up. On Sept.24, we will walk you through a seven-step roadmap that can help service teams get started with that preparation. Register now mnge.it/AI_readiness

𝐎𝐧 𝐝𝐞𝐦𝐚𝐧𝐝 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐧𝐞𝐞𝐝𝐬 𝐢𝐭. 𝐈𝐧 𝐭𝐡𝐞 𝐛𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮𝐫 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐜𝐚𝐥𝐥𝐬 𝐟𝐨𝐫 𝐢𝐭. Zia Agents in ServiceDesk Plus get things done however the work comes in. Take a look at these use cases to see for yourself! More on Zia Agents: mnge.it/ZiaAgents

𝐉𝐮𝐥𝐲 𝟑𝟏𝐬𝐭 𝐢𝐬 𝐜𝐞𝐥𝐞𝐛𝐫𝐚𝐭𝐞𝐝 𝐚𝐬 𝐒𝐲𝐬𝐀𝐝𝐦𝐢𝐧 𝐃𝐚𝐲. Let’s take this opportunity to honor the staff that manage our IT. Their timely efforts empower millions with quality service experiences that easens lives. Tag your favorite sysadmin and spread some love!

It Services Manager in the IT Services Industry gives ServiceDesk Plus 5/5 Rating in Gartner Peer Insights™ Software Asset Management Tools Market. Read the full review here: gtnr.io/0csLu31Dg #gartnerpeerinsights #ManageEngine #ServiceDeskPlus

Lucas Restaurants runs a quick, customizable service desk on ManageEngine ServiceDesk Plus, shaped to its own processes and now serving teams well beyond IT. Read the full story: mnge.it/lucas-X