Every journey begins differently. ​ With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​ What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you to truly settle in. ​ These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​ On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​ It is our privilege to be part of your journey. ​ Book now at malaysiaairlines.com or via the Malaysia Airlines app. ​ #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneys

Hello, @Sufiyan3138. We understand your disappointment and frustration, and we sincerely apologise for any inconvenience caused. We have reached out to you via direct message (DM). Kindly review your inbox, and we will continue to assist you there. -NA

Hi, @PUTRIiire. Thank you for contacting us. We understand your concern regarding the booking cancellation and your refund request. Kindly provide us with the following details via direct message (DM) for further checks and verification purposes. Names of all passengers in the booking: Booking reference or E-ticket number: Email address linked to the booking: Date of issuance: We look forward to hearing from you soon. -SK

Hello, @ve99698514. Thank you for reaching out, and we appreciate your loyalty as an Enrich Platinum member. We would be happy to check the baggage allowance associated with your booking and advise accordingly. To proceed, kindly send us a direct message (DM) with the following details: Booking reference: Contact number associated with the booking (including country code) Email address associated with the booking: Date of ticket issuance: Once we receive the above information, we will be pleased to review your booking and assist you further. -JS

Which one would you love to explore first?

Growing up means finally getting the chance to turn your childhood Disney dreams into reality. Now comes the hardest part, deciding which magical kingdom to visit first.🏰✨ #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality

Hello, @alkajune14. Thank you for contacting Malaysia Airlines. For your privacy and security, we kindly request that you remove your post/comment containing the booking reference number and contact us via Direct Message (DM) instead. Upon receipt of your DM, we will be pleased to assist you further. We look forward to hearing from you. -VN

Hello, @alkajune14. Thank you for bringing this to our attention. We sincerely apologise for the experience you've had regarding your baggage and cabin luggage during your journey. To assist you further and investigate the matter, kindly send us a Direct Message (DM) so we may assist you further. Thank you, and we look forward to hearing from you via DM. -AR

Hi, @5apiks. Thank you for contacting us. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. -CD

Thank you for getting back to us, @PereraVirosh. We understand that the feedback has already been submitted through the survey email you received regarding booking reference DM39O6. To assist you with this matter, please provide us with the following details via direct message (DM) for verification purposes and further checks:      Names of all passengers in the booking:    Email address linked to the booking:    Number of passengers in the booking:  We look forward to hearing from you soon. -AE

We are sorry to hear this, @PereraVirosh. It was never our intention to create an unpleasant experience for our passengers. To assist you with this matter, please provide us with the following details via direct message (DM) for verification purposes and further checks:   GTS case reference number: Email address used to submit the form: Date of report: We look forward to hearing from you soon. -AE

Hi, @Sufiyan3138. We understand your concern regarding the refund. Unfortunately, we cannot provide an exact processing timeframe, as the refund was processed through your travel agent. Since your ticket has already been refunded, we recommend contacting your travel agent directly for further assistance and updates on the status and disbursement of your refund. We hope this clarifies. -SU

Hi, @mayanksrivs. We sincerely understand your frustration and disappointment, especially after experiencing baggage delays on both your onward and return journeys despite travelling in Business Class. We apologise that your expectations were not met. As your case requires verification with the relevant baggage handling team, we would like to assist further. Kindly reply to our direct message with your baggage reference/file reference number and any updated details if you have not already done so. We will review the matter and provide an update accordingly. Thank you for your patience and understanding. -VN

Hello, @KushalAgarwal96. We recognise your disappointment and frustration, and we sincerely apologise for any inconvenience caused. Please be informed that we have responded to you via direct message (DM). Kindly check your direct message inbox. -NN

A closer look at the wings that carry Malaysia further. ✈️💙 A symbol of Malaysian pride in the skies, proudly carrying our identity wherever it flies. 📸: avgeekmy (Instagram) #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #Aviation

Hello, @SaurabhMalikOG. Thank you for contacting Malaysia Airlines.   We understand your concern regarding your mishandled and damaged baggage claim and regret to learn of your experience.   Should you wish to have the matter reviewed further, we kindly invite you to submit a new claim with any additional supporting documents or information that may assist in the assessment. Alternatively, please send us a Direct Message (DM) with your baggage report reference, flight details, and any relevant supporting documents, and we will be pleased to review the matter further.   We look forward to hearing from you. -VN

Hello. @AlinChoubey1. Based on our checking, you are eligible to access the following lounge: Delhi (DEL) – Encalm Lounge Address: Mezzanine Level, Terminal 3, International Departures Indira Gandhi International Airport (DEL) Should you require any further assistance regarding lounge access or your upcoming journey, please do not hesitate to contact us. Thank you. -SS

Thank you for your follow-up, @AlinChoubey1. We understand you would like further clarification regarding the lounge options available at Delhi Airport. Please note that there are different Encalm lounges at Delhi Terminal 3. Generally, the standard Encalm Lounge is accessible through eligible credit cards, lounge membership programmes, or paid entry, while the premium Encalm Lounge is typically reserved for eligible premium cabin passengers and selected frequent flyer members. As lounge access entitlement and operating arrangements may vary, we kindly recommend checking with the ground staff or the lounge reception upon your arrival at the airport. They will be able to confirm the lounge available for your specific booking and advise on the applicable entry requirements. We hope this helps. Should you require any further assistance, please let us know. -JS

Hi, @vishalganda. Thank you for contacting Malaysia Airlines. We are sorry to learn about your experience and understand your concern regarding the travel arrangements provided to you. To enable us to review the matter thoroughly, kindly send us a Direct Message (DM) with your booking reference (PNR) and the details of your journey, including the flights involved. Once we receive the information, we will be pleased to look into the matter further and assist accordingly. -VN

Hello, @vishalganda. Thank you for reaching out and bringing this to our attention. We are sorry to learn that your concerns regarding your travel on MH173 on 13 October have not been addressed to your satisfaction. Could you kindly send us a Direct Message (DM) with your booking reference (PNR) and details of the concerns raised in your feedback? We will review the matter further and assist accordingly. We look forward to hearing from you. -VN

Hi, @Advo_RS. We are sorry to hear about this. We understand your frustration regarding the prolonged delay in receiving your refund. Kindly provide us with the following details via direct message (DM) for verification purposes and further checks: Booking reference or ticket number: Full names of all passengers in the booking: Email address linked to the booking: We look forward to hearing from you soon. -CD