Liveops delivers tech-powered, human-led customer service. For 25+ years, we've helped top brands with flexible, scalable support built on care and trust.
San Francisco, CA
Joined January 2009
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🌎✨ Today, as we recognize Columbus Day and Indigenous Peoples’ Day, we celebrate the diverse backgrounds, cultures, and perspectives that make our communities stronger. 🌿
At Liveops, we're grateful for the dedicated agents within our network who bring their unique experiences, talents, and perspectives to every customer interaction. 💙
Your commitment to making meaningful connections and delivering exceptional service makes a difference every day.
🍂 Wishing everyone a meaningful day of reflection and appreciation!
#ColumbusDay #IndigenousPeoplesDay #Liveops
ALT Celebrate Indigenous Peoples Day poster by Liveops, featuring mountains, birds, and clouds. Includes the text: "Celebrating diverse cultures, perspectives, and the people who connect us.
🎉💙 What a week!
As Customer Service Week 2026 comes to a close, we’re celebrating everyone who makes Liveops special—and who continues to Go the Extra Mile every day. 🌟
Throughout the week, we’ve celebrated the sidekicks who keep us company 🐾, the home offices where it all happens 🏡💻, the shoes that keep us moving 👟, and the places that inspire us to explore 🌎✈️. Most importantly, we’ve celebrated the people behind it all.
For our Final Mile Recognition, we’re shining the spotlight on the people who consistently go above and beyond for agents, clients, teammates, and our business. 💙👏
🏆 Tag someone in the comments who deserves some extra recognition for the difference they make. Whether it’s a big accomplishment or the everyday things that keep everyone moving forward, give them a shoutout and let them know their extra mile doesn’t go unnoticed.
Thank you to everyone who helped make Customer Service Week 2026 such a fun and meaningful celebration. Here’s to continuing to Go the Extra Mile—together. 🛣️✨
#CustomerServiceWeek2026 #CSWeek2026 #GoingTheExtraMile #Liveops #CustomerServiceWeek #EmployeeRecognition
ALT Alt Text: A collage celebrating Liveops Customer Service Week 2026 with a "Going the Extra Mile" theme. Includes a dog with "Extra Mile Sidekick Showcase," a workspace with "Tuesday: Extra Mile Home Base," shoes and coffee with "Wednesday: Shoes That Go the Extra Mile," tropical beach with "Thursday: Passport to Service Challenge," and hands forming hearts with "Friday: Final Mile Recognition." Central text thanks employees for going the extra mile.
🌎✈️ Today’s Customer Service Week 2026 theme is the Passport to Service Challenge!
As we continue celebrating Going the Extra Mile, today is all about the places we’ve been—and the places still on our lists. 🗺️💙
From unforgettable vacations and memorable work trips to bucket-list destinations and hidden gems close to home, every journey comes with a story. 🏝️🏔️🏙️✨
📸 Drop a photo of your favorite destination in the comments and tell us where you went—or where you hope to go someday!
After all, Going the Extra Mile can take you to some pretty incredible places. 😉🛣️✈️
#CustomerServiceWeek2026 #CSWeek2026 #GoingTheExtraMile #Liveops #PassportToService #CustomerServiceWeek
ALT A collage of vibrant travel-themed images, featuring locations like Niagara Falls, Rio de Janeiro, and a cruise ship. Also shown are scenic landscapes, wildlife, and iconic landmarks. In the center, a sticker reads "Going the Extra Mile" with the Liveops logo.
👟✨ What carries you through the extra mile?
For today’s Customer Service Week 2026 celebration, we’re putting the spotlight on the shoes that keep us moving with our Shoes That Go the Extra Mile showcase! 👞🥿👟🩴
Whether you’re rocking sneakers, loafers, slippers, Crocs, or your favorite standing-desk shoes, we all have that go-to pair that gets us through the workday. 💻☕🙌
They’re there for the meetings, projects, problem-solving, collaboration, and all the moments spent supporting agents and clients. 💙
📸 Now we want to see yours! Drop a photo of your favorite workday shoes in the comments and tell us why they’re your go-to pair.
After all, when you’re Going the Extra Mile, you need the right shoes for the journey. 😉👟🛣️
#CustomerServiceWeek2026 #CSWeek2026 #GoingTheExtraMile #Liveops #CustomerServiceWeek #RemoteWork
ALT Collage of various feet wearing different slippers and shoes. Includes red, pink, knitted, and colorful socks and slippers. A Nike sneaker is featured. Two images include a dog lying near the slippers. A "Going the Extra Mile" Liveops badge is in the center.
🏡💻 What does going the extra mile look like from where you sit?
For Day 2 of Customer Service Week 2026, we’re celebrating the spaces where it all happens with our Extra-Mile Home Base Showcase! ✨
From cozy corners and perfectly organized desks to high-tech setups and spaces filled with personality, every home office is a little different—and that’s what makes them great. 🖥️🪴☕🎧
Take a look at some of the Liveops home offices powering the work we do every day. 💙 Now we want to see yours!
📸 Drop a photo of your home office setup in the comments and tell us: What’s the one thing that makes your workspace uniquely yours?
Here’s to the spaces—and the people in them—that help us Go the Extra Mile. 🌟🛣️
#CustomerServiceWeek2026 #CSWeek2026 #GoingTheExtraMile #Liveops #RemoteWork #HomeOffice #WorkFromHome
ALT A collage of Liveops employees’ home office setups featuring multiple monitors, laptops, personalized décor, plants, comfortable workspaces, and tech accessories. The Customer Service Week 2026 “Going the Extra Mile” logo is featured prominently in the center.
🐾 Happy Customer Service Week! 🎉💙
This year’s theme is Going the Extra Mile, and from October 5–9, we’re celebrating the people—and today, the sidekicks 🐶🐱🦜—who make every extra mile possible.
Today is our Extra-Mile Sidekick Showcase! 🐾 Whether your workday companion is furry, feathered, scaly, or somewhere in between, we want to meet the sidekick who keeps you company while you’re getting things done. 💻✨
Our Liveops pets are already getting in on the Customer Service Week fun, and now it’s your turn! 📸👇 Drop a photo of your workday sidekick in the comments and give them the recognition they deserve. Bonus points for telling us their name and their official “job title.” 😂🐕🐈🦜
Here’s to a week of celebrating the people who go the extra mile every day—and the loyal companions who are right there beside us for the journey. 💙🌟
#CustomerServiceWeek #CSWeek2026 #GoingTheExtraMile #Liveops #WorkFromHome #PetCoworkers
🏢 What if your contact center didn’t need a contact center? 👀 liveops.com/blog/what-is-a-v…
That’s the idea behind the virtual contact center—and it’s changing how organizations think about customer service.
🌎 Access talent beyond geographic boundaries
📈 Scale support as demand changes
💻 Connect distributed teams through technology
🤖 Bring AI and human expertise together
⚡ Build a more flexible outsourced customer service model
So, how does a virtual contact center actually work—and when does it make sense for your organization?
Our latest blog breaks it down and explores how Liveops is helping organizations rethink what modern customer service can look like.
#Liveops #CustomerExperience #OutsourcedCustomerService #ContactCenter #CX #VirtualContactCenter
What if the smartest customer service strategy isn’t choosing between people and AI? 👀 It’s knowing when, and how, to use both. liveops.com/blog/outsourced-…
Outsourced customer service is evolving beyond simply adding capacity. Organizations now have an opportunity to combine specialized human expertise, flexible support, and AI to rethink how customer interactions get resolved.
In our latest blog, we explore what modern customer service outsourcing can look like, how AI can work alongside outsourced support, and how LiveNexus by Liveops helps organizations identify the right opportunities for AI and put them into action.
The future of customer service isn’t human or AI. It’s how intelligently you orchestrate the two. 🤝🤖
#CustomerExperience #CustomerService #OutsourcedCustomerService #AI #LiveNexus #Liveops
🎉 Happy Hispanic Heritage Month!
From September 15 to October 15, we’re celebrating the cultures, stories, and contributions of Hispanic and Latino independent contractors in the Liveops community. 💙
Across client programs, agents bring care and expertise to every conversation. In bilingual roles, their Spanish and English skills help customers feel heard and understood in the language they prefer. 💬
To the Hispanic and Latino agents in our community: thank you for the talent, perspective, and dedication you bring. ¡Feliz Mes de la Herencia Hispana! ✨
Interested in Spanish-bilingual independent contractor opportunities? Learn more and apply: join.liveops.com/job/spanish…
#HispanicHeritageMonth #Liveops #BilingualSupport #AgentCommunity
🎉 Meet Marco, the newest Agent of the Month! join.liveops.com/helpful-tip…
Marco brings care, focus, and a positive attitude to every commitment. His advice for running a successful Liveops business? “Own your schedule. Don’t let it own you.” 💙
From making someone’s day a little easier to protecting time for family, running, and creativity, Marco shows how purpose and balance can go hand in hand.
Get to know Marco in our latest Agent of the Month Spotlight!
#AgentSpotlight #AgentOfTheMonth #Liveops #WorkLifeBalance #IndependentBusiness
🇺🇸 This Labor Day, we’re celebrating the people who make an impact every day. 💙
To the thousands of independent agents within the Liveops network, thank you for bringing care, professionalism, and a human connection to every interaction. The flexibility to work on your terms is at the heart of the Liveops model, and we’re proud to create opportunities that allow people to build work around their lives while making a meaningful difference for customers across the country.
And to our incredible internal teams: thank you for everything you do behind the scenes to make that possible. Your dedication, creativity, and hard work help strengthen the experiences we deliver and the opportunities we create.
Every conversation supported, every problem solved, and every customer helped starts with people who care about the work they do.
Today, we celebrate all of you. Happy Labor Day from Liveops! 🇺🇸💙
#LaborDay #Liveops #CustomerExperience #RemoteWork #Flexibility
🎉 Meet Teresa, the newest Agent of the Month! join.liveops.com/helpful-tip…
Teresa’s approach to success is rooted in consistency, kindness, and continuous learning. 💙 From delivering strong customer experiences to staying current on program knowledge, she brings dedication and purpose to every commitment.
Her biggest lesson? Small, consistent efforts add up to meaningful results over time.
🌟 Get to know Teresa, discover what motivates her, and learn the habits that have helped her build a successful business through Liveops.
#Liveops #AgentSpotlight #WorkFromHome #IndependentContractor #CustomerService
📣 New partnership announcement! liveops.com/pr/leading-finan…
Liveops is partnering with a leading organization serving the financial services, insurance, and wealth management industries to help scale inbound customer support as the business continues to grow.
Through our flexible, U.S.-based model, agents within the Liveops network will provide front-line support designed to:
📈 Scale capacity alongside increased customer demand
🎯 Improve routing accuracy and time-to-resolution
💡 Preserve specialized internal resources for higher-value, relationship-driven work
🤝 Create a more efficient path to support for customers
🔗 Read the full press release!
#Liveops #CustomerExperience #FinancialServices #CustomerService #CX #Outsourcing
What will separate CX leaders from everyone else by 2030? 🔮 liveops.com/blog/cx-in-2030-…
It won't simply be who deploys the most AI. It'll be who uses AI, human expertise, and connected workflows to make it easier for customers to actually get their problems resolved.
New findings from CCW Digital's CX in 2030 Market Study reveal a major disconnect:
🤖 Only 42% of consumers believe AI has added value to their customer experiences so far.
👤 75% trust a live phone agent to solve a customer service issue.
🔄 59% say AI-to-human transitions are difficult because they have to explain their issue again.
🎯 And only 9% say a quick response matters most—reinforcing that speed alone isn't the same as resolution.
Our latest blog explores what these findings mean for the future of CX, why the Resolution Gap matters, and how better orchestration of AI and human expertise can help organizations move from faster interactions to better outcomes.
#CustomerExperience #CX #ArtificialIntelligence #AI #CustomerService #Liveops #LiveNexus
When policyholder demand changes without warning, customer service capacity needs to respond just as quickly. 🌎 bit.ly/3TStDYO
See how Liveops helped a leading national P&C insurance provider build a scalable, cost-efficient customer service operation in the Philippines.
The results:
✅ 188 Philippines-based agents
📈 150% flexibility for unexpected volume
💰 Approximately 50% in estimated cost savings compared to U.S.-based delivery
🤝 A strategic partnership spanning 13 years
The model gives the client dependable access to experienced, English-speaking talent while supporting service continuity during storms, claims activity, seasonal shifts, and other periods of increased demand.
It’s a more resilient approach to global customer service—designed to adapt as business and policyholder needs evolve.
Read the case study!
#CustomerExperience #Insurance #OffshoreDelivery #CustomerService #OperationalAgility #Liveops
💙 Want to make a meaningful difference from your home office? bit.ly/3UsNZYH
Remote patient support jobs give customer service professionals the opportunity to help patients, members, caregivers, and healthcare customers navigate important questions with empathy and confidence.
In our latest guide, discover:
🩺 What remote healthcare support involves
🎧 The day-to-day responsibilities
💻 Skills that can help you succeed
🏠 What to expect from a 1099 independent contractor opportunity
If you are patient, dependable, and passionate about helping others, this could be the right path for you.
Want to apply? Click here to apply for our current remote patient support opportunity: bit.ly/45qeEb0
#RemotePatientSupportJobs #RemoteHealthcareSupport #WorkFromHome #CustomerService #HealthcareCareers #IndependentContractor #Liveops
Customer operations strategy is going global, and geography is only one part of the equation. 🌎 liveops.com/pr/liveops-highl…
New research from CMP Research shows outsourcing investment growing across nearly every major global region as organizations build multi-region models around customer experience, talent, AI, compliance, scalability, and resilience.
Liveops is already helping enterprise clients put this strategy into action. For one leading property and casualty insurance provider, a coordinated model spanning the U.S., Mexico, and the Philippines has delivered:
⚡ A Mexico program launched in four weeks
📈 Capacity to meet approximately 150% of unexpected demand
💰 Estimated cost savings of 30% through Mexico and 50% through the Philippines
Read the full press release!
#CustomerExperience #CXStrategy #GlobalOperations #Outsourcing #Liveops
🎉 Meet Cindrea, the newest Agent of the Month! join.liveops.com/helpful-tip…
Through accountability, consistency, and a commitment to lifelong learning, Cindrea has built a thriving business while consistently delivering exceptional quality and service.
From her passion for history and anthropology to her dream of traveling to Antarctica, Cindrea’s curiosity inspires her to keep learning, adapting, and growing—both personally and professionally. 💙
Read her story and discover the habits, mindset, and advice behind her success!
#AgentSpotlight #IndependentBusinessOwner #CustomerService #ProfessionalGrowth #Liveops
📺 In DRTV, there are no second chances. Miss the call, lose the sale. liveops.com/case-studies/how…
The brands that win aren't just the ones generating demand—they're the ones converting it.
Our latest case study explores how Liveops helps DRTV organizations turn spikes in demand into measurable business outcomes with a shared services model built for inbound sales.
Inside the case study:
📞 44,000 inbound calls handled in six months
🎯 62.2% net conversion rate from our Sales Pro line
👥 350+ experienced sales agents supporting shared services
🏆 100% of program volume earned after outperforming an incumbent provider in conversion performance and service levels
See how 26+ years of DRTV expertise helps brands maximize every sales opportunity.
📖 Read the case study!
#DRTV #CustomerExperience #InboundSales #SalesPerformance #LeadGeneration #ContactCenter #BPO #Liveops
🚀 Every DRTV call is a sales opportunity. The right partner helps you make the most of every one. liveops.com/pr/new-consumer-…
Liveops is expanding its DRTV shared services portfolio, welcoming new brands across the consumer electronics, hearing technology, and business technology industries.
For more than 26 years, we've helped DRTV organizations scale inbound sales and lead generation with the flexibility to respond to changing campaign demand—while delivering measurable business outcomes.
Recent results include:
📞 44,000 inbound calls handled in six months
📈 62.2% net conversion rate achieved by Sales Pro agents
⚡ 87% of calls answered in less than 20 seconds
🏆 Earned 100% of program volume in less than one month after outperforming the incumbent provider in conversion performance and service levels
Learn how our shared services model helps brands maximize every sales opportunity.
#DRTV #CustomerExperience #InboundSales #LeadGeneration #ContactCenter #CX #BPO #SalesPerformance #Liveops