just a newlywed couple… but only one of us has their bag 😢
New York, NY
Joined December 2025
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@viajaVolaris you have outdone yourself to try your best to ruin the honeymoon of two newlyweds! How? Here's a thread of the many ways Volaris tried to sabotage our honeymoon (tweeted bc your customer service is non existent, and it's impossible to speak with a real person)
11. While we have finally gotten a response back over twitter and WhatsApp, we just want to talk to a human in-person. For those flying @viajaVolaris out of EWR, you can’t talk to one unless it’s between the hours of 2-5am… our trek right now was all for not
10. An hour after @viajaVolaris immediately asked us to privately message, we are back to radio silence
8. What we really need from @viajaVolaris at this point is a) an apology, b) compensation for this travel disaster, and c) our bag. If we cannot get this bag, we're going to need the monetary value of replacing it.
9. And to @EWRairport, if it's possible that you have our bag, we'd really appreciate your help in finding it. My DMs are open. Please, don't be like @viajaVolaris =)