Durk Stelter, CRO of Linc, explains that one of the biggest shifts in the 'new' retail world is the need for increased flexibility around order fulfillment. hubs.li/H0WwK9K0

Great post discussing how to optimize your order support for a best-in-class customer experience: hubs.li/H0TqJCm0 #ordersupport #cx #ecommerce #retail #retailtechnology #callcenter #customerservice

Very excited to announce that we are fully integrated with the @SAP store. Read the full announcement here: hubs.li/H0ScL_m0 #cx #cxautomation #chat #sapstore #sapartneredge #retail #ecommerce #sapcustomers

New Report from Forrester- The State of Chat in Retail 2021- Read the full report hubs.li/H0QYN-F0 #customerexperience #cx #chat #retail #ecommerce #retail2021

Great article in @totalretail discussing best practices for omnichannel order support hubs.li/H0QSWFj0 #cx #customerexperience #ordersupport #retailtechnology #ecommerce #retail

Great article on the top 5 chatbot features to boost your AI roadmap hubs.li/H0QCDTb0 #cx #customerexperience #retail #ecommerce #retailtechnology #conversationalcommerce

Excited for the launch of the newest Digital Worker to the Linc Platform- Auto-delivery-Read the full press release: hubs.li/H0MLRXS0 #cx #autodelivery #customerexperience #ecommerce #retailers #retailtechnology #digitalworker

Great points in 360 Magazine on what retailer's are missing in their current omnichannel customer experience strategies: hubs.li/H0MJjBZ0 #cx #customerexperience #omnichannel #ecommerce #retail

Wondering where to start with Conversational AI? Check out this post for where to start and how to build a roadmap: hubs.ly/H0MgnyQ0 #conversationalai #ecommerce #retailtechnology #customerexperience #cx #retail

More reasons why promo support automation should be part of all customer experience strategies this year: hubs.ly/H0JL-1r0 #ai #customerexperience #cxautomation #ecommerce #retail #promo #promosupport

Check out this blog post to see the pandemic's full impact on retail: hubs.ly/H0JJn6W0 #covid19 #retail #ecommerce #customerexperience #cxautomation

Great insights for automating your promo support and awareness: hubs.ly/H0JlkDz0 #ai #automation #customerexperience #conversationalai #cxautomation #retail #ecommerce

Check out our latest blog post for the key components of a robust AI customer support solution hubs.ly/H0J5fc40 #ai #cxautomation #customerexperience #ecommerce #retail #retailtechnology #retailinnovation

Interesting read on why promotion support automation is the next leap forward for your CX. hubs.ly/H0H-rx60 #cx #customerexperience #promosupport #retail #ecommerce #retailinnovation #retailtechnology

Watch our presentation from the Future of Chatbots and Conversational AI webinar for what exactly you need to build your own Conversational AI roadmap: hubs.ly/H0HZ6ZP0 #ai #conversationalai #futureofchat #ecommerce #retail #retailtechnology #retailinnovation

Happy #internationalwomensday to our fearless founder and CEO, Fang Cheng!

Missed last week's webinar on how to create individualized experiences with guest speaker, Brendan Witcher from Forrester? Watch the replay now: hubs.ly/H0HLdFy0 #cx #customerexperience #forrester #ai #retail2021 #retail #ecommerce #retailtechnology

Great post on the future of retail customer service: hubs.ly/H0H68r80 #cx #customerservice #customerexperience #ai #retailtechnology #retail #ecommerce #retailinnovation #digitalworker

Great article in CRM Buyer on the new customer experience needs and commerce trends for 2021. hubs.ly/H0H8fqc0 #cx #customerexperience #commerce #retail #ecommerce #2021ecommercetrends #retailtechnology #ai

We are speaking at the Future of Conversational AI in a Post-Covid World tomorrow morning. Join our CRO, Durk Stelter as he discusses how to craft your own CX Roadmap! hubs.ly/H0H4NBC0 #CX #Customerexperience #ai