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Our phone agent at @LighthouseLegAI handles personal injury intake for law firms, and it used to leave some callers in an awkward silence. When someone asked for a person by name, it went quiet for a couple seconds, long enough for the caller to wonder if we hung up. The cause was overlooked cold starts... if a firm hadn't gotten a call in a while, everything had to wake up mid-conversation. The fix was simple, just move the lookup to before we even answer the call. Then it got fast enough to talk over people... I go more into detail on my blog. ryanyannelli.com/blog/debugg…

If you run a personal injury firm, Lighthouse answers your intake line 24/7, screens each caller against your criteria, and connects the qualified cases to your team. We work on it daily, and the fix above is just one example. lighthouselegal.ai/