8x Bestselling Author | CEO x 2: ManageBetter + Impact Interview | 👆Follow for management + PM insights | Google | Stanford
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Joined February 2009
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1/2 Maslow's Hierarchy 🔺 states that people feel fulfilled when they grow 🌱. And as a manager, your team can't grow if you don't manage them effectively.
Set career goals, monitor progress, and provide targeted feedback to keep your team engaged and motivated.
How would you improve Lyft's quality?
Most people start with a better ETA. The real problem shows up after a driver accepts an airport ride, leaving the rider with no driver and no spot in line. This deep dive shows how to fix it.
I published my professional deep dive, leveraging frameworks from Decode and Conquer 5th Ed. Read the complete analysis and scoring methodology: lewislin.substack.com/p/d17-…
Airport ATMs default travelers into a currency conversion that runs 7 to 13 percent above the real exchange rate, dressed up as a courtesy screen. The common fix is a comparison screen showing both rates side by side, trusting a jet-lagged traveler to choose correctly.
That trust is the flaw. My deep dive designs the version of this product where the traveler doesn't have to notice or choose anything at all.
I published my professional deep dive, leveraging frameworks from Decode and Conquer 5th Ed. Read the complete analysis and scoring methodology: lewislin.substack.com/p/o17-…
Tripadvisor needs 3x revenue in five years, and its original moneymaker, hotel clicks, is shrinking. Most growth plans would raise ad rates or squeeze tour operators harder on commission.
The real lever: convert clicks into completed bookings. A hotel-click business gets paid the moment someone leaves for a booking site, whether or not that click turns into a stay. A booking business only gets paid when the trip is real.
I published my professional deep dive, leveraging frameworks from Decode and Conquer 5th Ed. Read the complete analysis and scoring methodology: lewislin.substack.com/p/d15-…
Local ad impressions up 35%, local business sign-ups down 8% in the same quarter. Most product leaders call this a win and move on.
That read is wrong, and the fix isn't obvious. This deep dive breaks down the exact test to run before you touch the roadmap.
I published my professional deep dive, leveraging frameworks from Decode and Conquer 5th Ed. Read the complete analysis and scoring methodology: lewislin.substack.com/p/m33h…
Netflix's recommendation engine has two ways to call a session a win: you finished what you started, or you found something you'd never have picked yourself. Most teams lean hard on completion because it looks safer on the dashboard.
This deep dive shows why that safety is exactly what quietly shrinks the pool Netflix's recommendations can draw from. Read the complete analysis and scoring methodology: lewislin.substack.com/p/m41b…
Most Airbnb listings score 4.5 stars or higher. That's not a quality problem—it's a measurement collapse: the signal guests rely on before booking no longer works.
The instinct is to fix the supply side. Airbnb tried that in 2024 with mass delistings. Product thinking that skips the measurement layer is why guest trust didn't recover.
I published my professional deep dive, leveraging frameworks from Decode and Conquer 5th Ed. Read the complete analysis and scoring methodology: lewislin.substack.com/p/d11-…
Ninety percent of Facebook Groups members never post — and measuring time spent hides it.
Most product leaders optimize for session length anyway. But a member scrolling silently for 20 minutes looks identical to one who sparks a 40-comment thread.
Time spent can't tell them apart. Consumption doesn't build communities. Contribution does.
I published my professional deep dive, leveraging frameworks from Decode and Conquer 5th Ed. Read the complete analysis and scoring methodology: lewislin.substack.com/p/m34-…
Etsy's discovery problem isn't a search problem. 30–40% of high-intent gift sessions end in abandonment, and fixing the results page won't touch it.
Most product leaders go straight there anyway. But gift buyers don't fail at the results. They fail at the search bar. They know the person, the occasion, the budget. They just can't turn "my mom loves gardening" into a keyword. Better filters don't fix a translation problem.
I published my professional deep dive, leveraging frameworks from Decode and Conquer 5th Ed. Read the complete analysis and scoring methodology: lewislin.substack.com/p/d8-i…