The things that surprise and delight our guests are usually simpler than we'd think. peoplearethemission.com/2019…

Confab is back in 2027. Apply today for this one-of-a-kind coaching network for church leaders from across the country: peoplearethemission.com/2026…

[Extroverted leaders] "may want to learn to sit down so that others might stand up." Susan Cain peoplearethemission.com/2019…

How do different churches approach the leadership of their guest services ministry? Here are six strategies that I've seen: peoplearethemission.com/2019…

Every action a volunteer takes has ripple effects. Here's why it's important to help them see when they're making waves: peoplearethemission.com/2019…

If your guest services team uses iPads, how do you house them securely? Here are some products we really like: peoplearethemission.com/2019…

If you're having trouble getting volunteers to show up for your training, here's an overly-simple trick: peoplearethemission.com/2019…

"The old phrase 'we've never done it that way before' has no place in a healthy organization." Horst Schulze, Excellence Wins peoplearethemission.com/2019…

Readers like their reading gadgets (pens, lamps, etc.) almost as much as their books. Here are 14 of mine: peoplearethemission.com/2026…

14 tools I have in my book reading tool kit. (And if you don't have a book reading tool kit, this'll get you started!) peoplearethemission.com/2026…

We can't always know what our guests want. But if we pay attention and ask good questions, we might be able to find out what they need. peoplearethemission.com/2019…

Our final Guest Services Weekender of the year happens four weeks today. Join us for this FREE event before space runs out! brushfire.com/summitrdu/even…

Five reasons why we don't schedule Guest Services Team volunteers: peoplearethemission.com/2019…

Danny Recommends: Tools for Reading. peoplearethemission.com/2026…

Three questions to ask to determine if we're using "positional power" incorrectly: peoplearethemission.com/2019…

Systems are only as good as the communication of those systems. "Perfectly crafted in your cubicle" doesn't translate to "perfectly executed by a volunteer." peoplearethemission.com/2019…

Applications are LIVE for our 2027 Connections Confab! Join a small group of leaders from across the country for targeted coaching, communal learning, and ... well ... food. So much food. peoplearethemission.com/2026…

"Let Jesus be your all in all, and let free grace be the one line in which you live and move." - Spurgeon, All of Grace. peoplearethemission.com/2026…

"If you look to Christ for your beginnings, beware of looking to yourself for your endings." - Spurgeon, All of Grace. peoplearethemission.com/2026…

If you lead from a central role in a multi-site church, there are conversations you need to have with your campus counterparts. Here are ten starter questions: peoplearethemission.com/2019…