Why is your customer service so awful? Purchase with UPS since May 22 but you can't do anything about it. Disgraceful!

@Ryanair when are you going to refund the money you have had for two years but refuse to refund because you classified it as being booked through a travel agent in error. Or is that just your idea of customer service?

Your customer service has admitted that this was not booked via a travel agent so why are you asking me to complete a form because you made a mistake? onlineform.ryanair.com/ie/en…