LeonEffects

I just got scammed on @Flipkart — not once, but TWICE.  So I ordered a ₹2.6 lakh MacBook Pro and got a used, old model inside a sealed Apple box. We filmed the entire open box delivery, you can see that in first attached video. I immediately requested a replacement, and this time I unboxed the product at the EKart office under CCTV, and again the MacBook had smudges and marks so basically not new (second unboxing video attached below). 2 times. 2 wrong deliveries. After a discussion with customer care they started a return and then after 2 days they called me and offered me a compensation of 13K which I rejected, then 18K I rejected again and finally they offered me 10% which I rejected again. And after all this negotiation they rejected the return. So I called them again and I asked for 10% compensation as it was a lot of hassle by talking to them. And moreover, I was able to clean the marks but the laptop was not new in the first place. So why am I posting about it, here’s the disturbing part: it’s not just me. This seller called "Treasure Haul Online" has been scamming people for years. Users on LinkedIn, Reddit, YouTube, and X have posted about the same seller since 2023. For more information I have made a video and link to that is given below this tweet. I genuinely have 3 questions to ask: 1. How are fake products getting packed in sealed Apple boxes? 2. How is this seller still active despite public complaints from 2023? 3. How is this “Assured” if even Flipkart can’t verify what’s inside? @flipkartsupport, this isn't a mistake, it's negligence. You are enabling fraud through your platform. This requires investigation, I am requesting action against the seller and Flipkart. @jagograhakjago @CCI_India @GoI_MeitY @consumr_rights @consumerforum_ @Apple