Hi Punit, we apologize for the inconvenience caused to you. We are working on your concern, and will get back to you with an update by 29th June 2026. Thanks- Srishti D
Hi Meenakshi, thank you for speaking with us. As discussed, since the scratches appeared on the lenses within 3 days of purchase, you may visit your nearest store and, you may exchange within 14 days from date of delivery. Thanks, Shivang.
Hi Ritik,
We tried reaching you regarding your concern; however, we were unable to connect with you. As per the latest update, your order is showing as delivered. Kindly confirm so that we can assist you further and close the case accordingly. Thanks, Shivang.
We are actively trying to arrange the delivery at the earliest, and the revised expected delivery date is 6 June 2026. -Payal (2/2) xitter.cf/messages/compose?recip…
Hi Bharath, we tried calling you, however we were unable to connect. Kindly share your preferred time between 12pm to 9pm, so we can reach out to you again. Thanks - Kajal xitter.cf/messages/compose?recip…
Hi Bharath,
Thank you for your time over the call.
As discussed, we will arrange the return of the order and assist you in placing a new order. We will connect with you shortly and share an update on the progress. Thanks - Kajal xitter.cf/messages/compose?recip…
Hi Shrija, we tried reaching out to you; however, the number was busy.
Please be informed that the order has been cancelled successfully, and the complete refund of INR 1499 has been initiated from our end.
The amount will reflect in your source account by June 2, 2026. (1/2)
Hi Anisha, we apologize for the inconvenience caused to you. We are checking your concern from our end, and will get back to you with an update at the earliest. Thanks- Srishti D
Hi Akhil, appreciate your time on the call. As discussed, we have arranged a call back on your behalf in Telugu Language, and will get this sorted for you as soon as possible. Thanks- Srishti D
Hi Abishek, we tried to reach you on your registered contact number, however, the call went unanswered. Further, your order XXXXXXX621 has been successfully picked up, and store credit of ₹1,449/- has been initiated to your account.
Your exchange order XXXXXXX468 -1/2
Hi Aftab, thank you for your time over the call. As discussed, your order is scheduled to be delivered by EOD (9 PM). We have highlighted this with the concerned team to ensure timely delivery. We’ll keep you posted on any updates. Thanks - Kajal xitter.cf/messages/compose?recip…
Hi Aftab, thank you for your time over the call. As confirmed, your order has been delivered.
As the best possible resolution has been shared, we are closing this thread for now. If you need any further assistance, feel free to reach out. Thanks - Kajal xitter.cf/messages/compose?recip…
Hi Naman, we tried to call you, but the call could not be connected. Kindly share your preferred timing for a call back between 9:00 AM to 9:00 PM, so that we can assist you promptly. Thanks, Shivang.
Hi Bhawanath, we tried calling you, however we were unable to connect. Kindly share your preferred time between 10am to 6pm, so we can reach out to you again. Thanks - Kajal xitter.cf/messages/compose?recip…
Thank you for your time over the call. As discussed, the order has been delivered and the pickup has been arranged from your end.
We are closing the thread for now. If you need any further assistance, please feel free to reach out. Thanks - Kajal xitter.cf/messages/compose?recip…
Hi Rajeswar, as discussed over the call, you can return the order at the store. -Thanks, Vivek xitter.cf/messages/compose?recip…
Hi Rajeswar, as discussed over the call, thank you for confirming that you have received the refund. -Thanks, Vivek xitter.cf/messages/compose?recip…
Hi Pradip, thank you for giving your valuable time over the call. As discussed, please share 3–4 images of the product via DM. Thanks-Divya xitter.cf/messages/compose?recip…
Hi Jyoti, we tried reaching you on your registered contact number but were unable to connect. Please be assured that we are actively working on your concern and will keep you posted with further updates. Payal xitter.cf/messages/compose?recip…
Hi Puneet, this isn’t the experience we strive to deliver, and we sincerely apologize for the inconvenience caused. Please be assured that we will connect with you at the earliest over a call to resolve your concern. Thanks, Shivang.