The 6 most important skills to successfully lead from the middle of a system, fed back by 100,000 middle managers globally: 1) Thinking & acting systematically 2) Resiliency 3) Communication 4) Influence 5) Learning agility 6) Self-awareness: ccl.org/articles/leading-eff… By @CCLdotORG

Often in organisations, there's a chasm between the Learning & Development (LD) team & the Organisation Development (OD) team. These teams have the same goals. It's time to build a bridge:td.org/atd-blog/its-time-to-… V @surveyguy2 We also need a bridge between OD & Q Improvement teams

Research suggests managers who set aside regular time to reflect have more impact. They gain new outlooks on their teams, their cross-functional relationships & their own effectiveness. 35 questions managers should ask themselves regularly: review.firstround.com/35-imp… Via @jorgebarba

The best way for us to learn practical change/improvement skills is in real time, working on priorities that matter to us. So real-time improvement coaching is more effective than training courses as the primary method for skilling people up for improvement. Graphic: @moina_abdul

Team norms are a set of rules or operating principles that shape how we interact & collaborate with each other. They build trust & psychological safety which is key to team success. Here's a great 90 min process to improve our team norms: medium.com/product-cookbook/… TY @nicolasbackal

If new learning isn't applied, we forget 75% of it in 6 days. Instead of "traditional" learning: 1) identify the minimum learnable unit (MLU) based on 80/20 thinking 2) apply it to the real world 3) use peer learning 4) offer micro-courses: hbr.org/2019/10/where-compan… Via @LisaBodell

The power of positional authority is diminishing. Increasingly, leadership power is not about how high leaders are on the org chart but whether they’re trusted, collaborative & respected. 11 things your boss can't have without your approval:franksonnenbergonline.com/po… By @fsonnenberg

#StayAndThrive is a dynamic community of 43 organisations supporting internationally educated colleagues to stay & thrive working in the NHS. They're having a sharing & learning day on 15 Nov, free & open to all. Stay all day or just one session. Register: events.england.nhs.uk/events…

When we're leading a meeting or facilitating a group, it's easy to look at people as one homogenous group. But each person comes with a different context, needs, & experience. We need to find ways to engage on different levels: instagram.com/p/CjxZNwSsgl1/… By @tashwillcocks

Q5: I've been working for 9 years with @goranhenriks on 7 "simple rules" for leaders who seek a different tomorrow. The "golden thread" is in number 7: "action small scale changes within a large scale framework" (all in the context of our shared purpose) #leadingQI #QIHour