John Shook‘s insights into gaining a new way of thinking. It’s the behavior! #leanhealthcare – at Stanford, CA

The problem solving flower from Medical College Wisconsin #LeanHealthcare – at Stanford, CA

“We need to build an adaptive and resilient organization that can ceaselessly respond to rapidly evolving conditions.” - Jeremy Boal, Mount Sinai Health System #LeanHealthcare – at Stanford, CA

“So what’s next? We must be courageous. Step out of line and take risks.” -Luanne Smedley, Associate CNO Stanford Children’s Health #LeanHealthcare – at Stanford, CA

“Whenever we’ve asked, ‘should we keep going?’ The answer was yes.” -Luanne Smedley on Stanford Children’s Health Lean journey despite setbacks and challenges. #leanhealthcare – at Stanford, CA

Chris Decker says the Problem Solver Symposium at Medical College of Wisconsin has grown in the last few years. This year, with 80 posters of improvements represented! #leanhealthcare – at Stanford, CA

“What we do needs to be in context of respect for the people and the mindset of continuous improvement.” - Renee Edwards talking about the the framework used by OHSU on its lean journey. #leanhealthcare – at Stanford, CA

Oi oi oi! CEO David Plunkett showcases Eastern Health’s improvement journey. #leanhealthcare – at Stanford, CA

Shannon Feehan from Stanford Children’s Health, speaking to the importance of building teamwork and maintaining morale following a big change in physical work environment. #leanhealthcare

Bethany Kranitzky explaining how Mount Sinai Beth Israel is working to increase throughput by improving interdisciplinary communication around discharge needs. #leanhealthcare – at Stanford, CA

OHSU talks about the value in taking learners to different kinds of boards and huddles. Show the evolution. Don’t show just the perfect. #leanhealthcare – at Stanford, CA

Cliff Moser from Stanford Health Care, presenting a collaborative plan to lean implementation. #leanhealthcare

Edgar Schein explains the sociotechnical improvement table, built upon open, trusting relationships. #leanheathcare

“Being academics, we’re professional hair splitters”-Edgar Schein #leanhealthcare – at Stanford, CA

Looks like culture really does eat process for lunch. John Shook taking an audience poll on the people vs process lean debate. #leanhealthcare – at Stanford, CA

Karen Frush explaining the gravity of moving from individual experts to expert teams. #leanhealthcare – at Stanford, CA

“Many of our processes are complex, but at the end of the day they rely on the people.” - Karen Frush, CQO Stanford Health Care, talking about the importance of building relationships to get the work done. #leanhealthcare – at Stanford, CA