Customer Operations Manager @Deel

South Africa
Joined March 2011
Big news in the global HR space! 🚨 Deel is now the official HR and Payroll Partner for the Golden State Warriors. Exceptional operational infrastructure meets world-class sports excellence. Love seeing this partnership come to life. Let’s go! 🏀🔥
🏀 Deel is now the official HR and Payroll Partner for the @warriors! Champions are built on precision, systems that work, and on the details that matter more than anyone realizes. Golden State gets that, and so do we. Proud to partner with a team that wins the right way. Excited to invite you all to amazing games, and perhaps see you courtside 👀
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Leanne Pasupathi retweeted
🏀 Deel is now the official HR and Payroll Partner for the @warriors! Champions are built on precision, systems that work, and on the details that matter more than anyone realizes. Golden State gets that, and so do we. Proud to partner with a team that wins the right way. Excited to invite you all to amazing games, and perhaps see you courtside 👀
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Leanne Pasupathi retweeted
📢 If you're in San Francisco for #SFTechWeek, this is the final call for Deel After Dark RSVPs! 🗓️ Thursday, October 8th (tonight) ⏰ 6pm - 10pm Connect with founders, executives, and investors while diving into exclusive immersive experiences (and some surprises). Register on @partiful 👇partiful.com/e/XoCAdDroW1gxp…
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Leanne Pasupathi retweeted
Haiku 5.5 from @claudeai is now in Akai. We would write a haiku about it, but the model is called Haiku, and we felt that would be too easy. 👾
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Big news in the global HR space! 🚨 Deel is now the official HR and Payroll Partner for the Golden State Warriors. Exceptional operational infrastructure meets world-class sports excellence. Love seeing this partnership come to life. Let’s go! 🏀🔥
From the Bay to the World 🌎 Deel is proud to be the Official HR + Payroll Partner of @warriors, @Valkyries, @ChaseCenter and @gleagueWarriors.
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Leanne Pasupathi retweeted
From the Bay to the World 🌎 Deel is proud to be the Official HR + Payroll Partner of @warriors, @Valkyries, @ChaseCenter and @gleagueWarriors.
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Leanne Pasupathi retweeted
Deel put Jev head-to-head with frontier LLMs across multiple use cases: up to 59× cheaper, up to 4× faster, and quality at parity or better on 6 of 8 checks. TypeSafe opened Jev to us on Sunday. Expected cheaper and faster, got both. The real shock? Accuracy surged. Repeat questions: 70% → 97% Expense categories: 50% → 86% Escalations: same catches, fewer false alarms
Observe the art of the @deel. And they came with receipts 💅 Keep reading to find out how it's done.
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Global growth shouldn’t mean global complexity. Great benefits help businesses grow — while keeping the employee experience strong, wherever your people are. 💜 #GlobalHiring #EOR #EmployeeBenefits
A slow benefits rollout can cost you your next hire. So how do you scale globally without the headache? 🌎 @ElevenLabs used Deel's broker network + Deel Benefits to attract top global talent through above-market packages. Read how 👇
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Leanne Pasupathi retweeted
A slow benefits rollout can cost you your next hire. So how do you scale globally without the headache? 🌎 @ElevenLabs used Deel's broker network + Deel Benefits to attract top global talent through above-market packages. Read how 👇
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🇿🇦 Today, we celebrate what makes South Africa, South Africa. From bunny chows to braais, vetkoek to magwinya — our food, cultures, stories and traditions are part of who we are. ❤️ Celebrating where we’ve come from, where we are, and where we’re going. Happy Heritage Day! 🇿🇦
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Leanne Pasupathi retweeted
As an HR company, here's our official ruling on bringing an iced coffee to an interview:
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Leanne Pasupathi retweeted
Love that team!! Exciting partnership
As a @deel customer ourselves, we've seen firsthand how their platform simplifies hiring a distributed team. Now we're an official Deel partner, giving Deel's customers a direct path to Aikido's security platform through the same relationship they already have. Learn more: aikido.dev/blog/aikido-deel-…
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Getting ahead of Q4 rush requires more than just scaling teams—it means scaling your infrastructure securely. This toolkit from Deel is a great starting point for HR and IT leaders looking to align. 📈💻
Build your IT strategy before Q4 chaos hits. Download the IT Strategy Toolkit - 7 steps to audit, plan & execute. Don't wait til October. Start now.
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Leanne Pasupathi retweeted
At Deel, the Ops and Product team have the mandate to build recursive, self-improving loops across the company. These are systems that look for issues, fix them, and repeat. Akai is powering these self-improving loops. Let me give you an example: We built self-healing SOPs. The first Akai agent looks at all customer communications and links them to knowledge base articles and standard operating procedures. It then filters the customer conversations that are negative but within service level. This gives us a list of customer conversations that were handled correctly in terms of time, a.k.a. service level, but still created a negative outcome. In these cases, it's most likely that the process is suboptimal or the knowledge base is containing inaccurate or inconcise information. The second agent proposes a fix to the knowledge base or SOP. It reviews everything that is available to it in the knowledge base and the customer conversation, and looks at all other Deal systems via Akai's connectivity, and it actually proposes a change. The change is reviewed by a human. There is a human in the loop. Once approved by the human, a third agent steps in to build enablement materials, to actually enable our team on the change to the knowledge base or the SOP, and then repeat. Akai pays extra attention to those SOPs and knowledge base articles that is updated and looks for an increase or decrease in customer satisfaction following the change, thus making a self-improving process.
EXCITED TO LAUNCH: Akai (akai.run) Deel added >$140M ARR in 90 days without increasing headcount by automating~600 Full Time Employees' equivalent in work with Akai. Akai was an internal tool to automate our painfully repetitive operations in Finance, HR, Accounts Payable, and Compliance, etc. We never intended to make this a product. But we watched revenue per employee grow from $130K to $215K We built >8k agents that do the work of ~600 employees It had such a dramatic impact on our business that today we are launching it for everyone. How it works: Say you're automating payment reconciliation: 1. Record your screen while manually matching a messy transaction and Akai will capture your screen, voice, server requests 2. Akai will see that you pulled unformatted wire transfer info from an archaic bank portal, put it in some excel sheet, checked NetSuite invoices, payment history, and put a ticket on Zendesk 3. Akai reads between the lines and build a workflow + steps + conditional guardrails. It learns tacit edge cases, like resolving malformed invoice references without you writing a single regex 4. Simply connect NetSuite, your ledger, Zendesk, PSPs, and even legacy bank portals with zero API access 5. Run the workflow and tell it what to adjust in plain English: "strip slashes on wire memos and auto-apply partial payments." It adapts instantly 6. Once it works for you, add 100s of colleagues. Your entire payment ops team forks and extends the workflow for new PSPs, secondary ledgers, or regional settlement rules 7. We automated 85% of our payment reconciliation end to end, eliminating 500+ hours of soul-crushing manual grunt work every single week. Claude Code/Codex can't do this in multiplayer mode. Every person rebuilds the same skill from scratch in their own way. Deel built Akai to: 1. Understand backend operations edge cases (it had to work for our 7000 person team first) 2. Collaborative across 1000s of employees 3. Self-Learning from millions of runs 4. Optimises cost and gets cheaper every run We're so confident that we're announcing an Automation Guarantee: If our engineers can't automate a thousand of hours of work in your first 30 days, you get a full refund. Book a demo: akai.run if you're an exec at a company with hundreds of employees
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Leanne Pasupathi retweeted
EXCITED TO LAUNCH: Akai (akai.run) Deel added >$140M ARR in 90 days without increasing headcount by automating~600 Full Time Employees' equivalent in work with Akai. Akai was an internal tool to automate our painfully repetitive operations in Finance, HR, Accounts Payable, and Compliance, etc. We never intended to make this a product. But we watched revenue per employee grow from $130K to $215K We built >8k agents that do the work of ~600 employees It had such a dramatic impact on our business that today we are launching it for everyone. How it works: Say you're automating payment reconciliation: 1. Record your screen while manually matching a messy transaction and Akai will capture your screen, voice, server requests 2. Akai will see that you pulled unformatted wire transfer info from an archaic bank portal, put it in some excel sheet, checked NetSuite invoices, payment history, and put a ticket on Zendesk 3. Akai reads between the lines and build a workflow + steps + conditional guardrails. It learns tacit edge cases, like resolving malformed invoice references without you writing a single regex 4. Simply connect NetSuite, your ledger, Zendesk, PSPs, and even legacy bank portals with zero API access 5. Run the workflow and tell it what to adjust in plain English: "strip slashes on wire memos and auto-apply partial payments." It adapts instantly 6. Once it works for you, add 100s of colleagues. Your entire payment ops team forks and extends the workflow for new PSPs, secondary ledgers, or regional settlement rules 7. We automated 85% of our payment reconciliation end to end, eliminating 500+ hours of soul-crushing manual grunt work every single week. Claude Code/Codex can't do this in multiplayer mode. Every person rebuilds the same skill from scratch in their own way. Deel built Akai to: 1. Understand backend operations edge cases (it had to work for our 7000 person team first) 2. Collaborative across 1000s of employees 3. Self-Learning from millions of runs 4. Optimises cost and gets cheaper every run We're so confident that we're announcing an Automation Guarantee: If our engineers can't automate a thousand of hours of work in your first 30 days, you get a full refund. Book a demo: akai.run if you're an exec at a company with hundreds of employees
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Leanne Pasupathi retweeted
In a world changing this fast, adaptability isn't optional—it's everything. @Arsenal legend @mathieuflamini on why having a Plan A isn't enough. Plan B, C, and D? Those are non-negotiable. 📝
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Akai 🔥 🔥 🔥
The shipping continues! 👾 500+ updates in the last week alone. Here are the top five: - Workflows that compile themselves, zero tokens - One agent across all 58 entities - No one person both writes and approves a change - Record your browser, Akai builds the rest - Interrupt Akai mid-sentence, it keeps working Stay tuned for next week.
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Plot twist: You survived the week. 😂 Not perfectly. Not with everything ticked off. But you showed up, figured things out, and kept going. Sometimes, that’s the win.💪🏽 You didn’t just survive the week — you earned the weekend. 😎✌🏽
🤖 Made with AI
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Leanne Pasupathi retweeted
The best sign your payroll setup works? You stop thinking about it. That's where Data Friendly Space landed, running payroll across 12 countries on Deel. 👇
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