Laura Chamberlain (@LMChamberlain) header
Laura Chamberlain (@LMChamberlain) profile picture

Professor of Marketing. Assistant Dean. Passionate about CX. Views are my own.

Warwick Business School
Joined April 2011
I’m rarely cross but @ocado have lost a long standing loyal customer this morning. At 38 weeks pregnant I’ve had to disinfect my kitchen and throw away a lot of food as a raw chicken had smashed across my shopping. Called customer service & got a half hearted apology and refund
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I teach marketing and customer experience to students, professionals and executives every year and I always hold @ocado up as an example of best practice and have done for Mandy many years. Standards have been declining for a while but this is what has done it for me
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And yes, I’m only one customer but I represent the silent majority who don’t complain and put up with things for a while. I won’t feature in your NPS or your sentiment analysis but I am confident I’m not the only one who feels this way
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Announcing a new #LinkedInLive series, with @luanwise Starting on 9th Feb, each month we will be answering your marketing-related questions, sharing our experiences and viewpoints to help bridge the gap between academia and industry. bit.ly/LearnWithLuanAndLaura
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Laura Chamberlain retweeted
Personal, inspiring, passionate & fascinating talk by Jamie Ward & Damini Onifade about #equality, #diversity & #inclusion @Channel4 during #WBSEDIFestival @WarwickBSchool @LMChamberlain
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Hi @JohnLewisRetail is there a reason I can’t go through check out with a washing machine on your app or website? Slight domestic disaster means we need a new one!
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Laura Chamberlain retweeted
Our Admissions & Ethics Committee ensures that our community is built on trust & transparency. @LMChamberlain is an Associate Professor of Marketing at Warwick Business School & Assistant Dean for all Postgraduate Taught Programmes including Business, Management & Finance.
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So pleased that MSc Marketing & Strategy @WarwickBSchool has risen in rankings to 6th in the world and 2nd in the UK. Result of hard work of a fab team and brilliant students! wbs.ac.uk/news/msc-marketing…
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Our new eBook ‘Marketing & Technology’ has just landed! So proud of the @WBS_MiS team for pulling this together during lockdown! Big thanks to all the contributors - we couldn’t have done this without your involvement. For more on #MarTech bit.ly/2zFbUuG
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Our new eBook ‘Marketing & Technology’ is live! So proud of the @WBS_MiS team for pulling this together during lockdown! Big thanks to all the contributors - we couldn’t have done this without your involvement. For more on #MarTech visit bit.ly/2zFbUuG
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Laura Chamberlain retweeted
Do you have 20 minutes next week? I'm looking to talk to UK marketers about the use of social media in business, as part of a research study I'm working on with @LMChamberlain, @WarwickBSchool DM me please! #socialmedia #researchstudy
Some lighthearted fun, this is brilliant!
Some sports are slower. More about the strategy.
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Calling all marketers! Can you spare time to fill out a research questionnaire? I'm conducting some research on how we use social media. All help much appreciated. Please use the link to take the questionnaire & share this post far and wide! Thank you! wbs.qualtrics.com/jfe/form/S…
Are you responsible for the social media accounts for your business? I’m collaborating on a research project with @luanwise and we would love to hear your thoughts. luanwise.co.uk/warwick-busin…
Are you responsible for the social media accounts for your business? I’m collaborating on a research project with @luanwise and we would love to hear your thoughts. luanwise.co.uk/warwick-busin…
Laura Chamberlain retweeted
From WBS to Tangle Teezer: MSc Marketing & Stratgey alumna, Devanshi discusses completing her dissertation with Tangle Teezer. Discover more 👉 bit.ly/33TQ81v #wbsmasters #wbslife
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Things are very difficult at the moment for many of us - I know many of my students are feeling worried & concerned. One of my fantastic students drew a picture which encapsulates the positive spirit of @WarwickBSchool and our wonderful community. Stay safe everyone!
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Laura Chamberlain retweeted
i know @LMChamberlain would approve.
me in quarantine showing off my dog to the lecturer during online classes
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Lovely to bump into you this afternoon @ScottLucas_EA! A great trip down memory lane @unibirmingham Would be great to grab that coffee next time I'm on campus!
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