@LGOmbudsman

We look at complaints about councils, social care providers and some other organisations in England.

 Coventry
lgo.org.uk
Joined January 2013
  • Tweets2.5K
  • Following2.1K
  • Followers4.2K
473Media
We've launched our latest focus report today - calling for more awareness about personal budgets for families of children with Education, Health and Care Plans lgo.org.uk/information-centr…
Front cover of report showing young boy playing with bead game

ALT Front cover of report showing young boy playing with bead game

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We've launched our latest focus report today - calling for more awareness about personal budgets for families of children with Education, Health and Care Plans lgo.org.uk/information-centr…
Front cover of report showing boy playing with bead game

ALT Front cover of report showing boy playing with bead game

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We've issued our Annual Review of Adult Social Care Complaints for 2022-23: lgo.org.uk/information-centr…
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Local councils across England have a broad range of tools to tackle #antisocialbehaviour but we're finding many are either not using them or don't fully understand the powers they have to help. lgo.org.uk/information-centr…
“Antisocial behaviour can blight our communities and have a significant impact on people’s mental health and wellbeing. But all too often we find councils not thinking hard enough about how they can step in to help."

ALT “Antisocial behaviour can blight our communities and have a significant impact on people’s mental health and wellbeing. But all too often we find councils not thinking hard enough about how they can step in to help."

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SPECIAL REPORT: Councils aren't doing enough to help victims of antisocial behaviour lgo.org.uk/information-centr…
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SPECIAL REPORT: Councils aren't doing enough to help victims of antisocial behaviour lgo.org.uk/information-centr…
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ICYMI: Our first joint investigation with @HousingOmbuds finds @MyNottingham and @NottmCCHousing at fault for not helping a vulnerable tenant faced with antisocial behaviour lgo.org.uk/information-centr…
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Complaints - a window into good corporate governance and improvement. Our blog post with @CfGScrutiny on the role of Monitoring Officers cfgs.org.uk/blog-complaints-…

'Complaints – a window into their role in good corporate governance and as the driver for improve...

Local Government and Social Care Ombudsman perspective on investigating complaints about councils.

cfgs.org.uk
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"Local authorities have an opportunity to improve outcomes for SEND families by investing in good complaint handling." Our response to @ajc_justice report lgo.org.uk/information-centr…
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REPORT: Local couple lost trade because @GloucesterCity did not properly investigate noise nuisance from neighbouring business lgo.org.uk/information-centr…
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LG & SC Ombudsman retweeted
EHRC
@EHRC28 Jul 2023
Great to meet with @LGOmbudsman today, discussing our work to protect and promote the rights of social care users. We've just signed a memorandum of understanding to help us keep building on our work together. Read more: orlo.uk/0SP09
Photograph of Equality and Human Rights Commission CEO Marcial Boo with Nigel Ellis from the Local Government and Social Care Ombudsman.

ALT Photograph of Equality and Human Rights Commission CEO Marcial Boo with Nigel Ellis from the Local Government and Social Care Ombudsman.

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From education to elderly care and housing, our latest statistics shed light on the harsh realities people across the country face in crucial aspects of their lives. lgo.org.uk/information-centr…
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We’ve just released our complaints statistics for all authorities in England for 2022-23. Find out how your area performed and what it means for you. #ComplaintsStatistics lgo.org.uk/information-centr…
Front cover of Ombudsman's annual review of complaints for 2022-23

ALT Front cover of Ombudsman's annual review of complaints for 2022-23

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REPORT: Leicester care provider refuses to pay remedy to former resident lgo.org.uk/information-centr…
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REPORT: Stockton-on-Tees to improve its education transport policy for young adults following Ombudsman investigation: lgo.org.uk/information-centr…
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We've asked West Northamptonshire Council to look at the cases of eight other children and young people out of education following a complaint: lgo.org.uk/information-centr…
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Paul Najsarek has been appointed as the interim Local Government and Social Care Ombudsman, following the retirement of current Ombudsman Michael King at the end of the month. lgo.org.uk/information-centr…
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NEW REPORT: We would have expected the right systems and processes for helping people at risk of homelessness to have been embedded by now but too often we are finding councils at fault lgo.org.uk/information-centr…
"Although we see many examples where councils have got things right for people at risk of homelessness, too often our investigations still find councils have failed in the basics" - Michael King, Local Government and Social Care Ombudsman

ALT "Although we see many examples where councils have got things right for people at risk of homelessness, too often our investigations still find councils have failed in the basics" - Michael King, Local Government and Social Care Ombudsman

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Five years after the Homelessness Reduction Act was introduced to give councils greater responsibilities to help people, some councils are still failing the most vulnerable people in society: lgo.org.uk/information-centr…
Evicted family packing boxes and looking distraught

ALT Evicted family packing boxes and looking distraught

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NEW REPORT: Some councils are still not getting it right for people who come to them looking for help when threatened with homelessness. lgo.org.uk/information-centr…
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