Working with @UserZoom customers to make remote testing BAU.
London, England
Joined January 2014
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Consumer Duty is not really about compliance, it's actually about building empathy with customers so as to better serve their needs...
In a speech delivered at the Westminster Business Forum, Emily Shepperd spoke about how the higher standard of the Consumer Duty and the shift to focusing on customer outcomes will require a significant change in many firms’ cultures. #ConsumerDuty fca.org.uk/news/speeches/cul…
Lee Duddell retweeted
The Consumer Duty is a significant shift in our expectations.
Once it’s in force, we’ll prioritise the most serious breaches and act swiftly and assertively where we find evidence of harm or risk of harm to #consumers. #ConsumerDuty fca.org.uk/news/news-stories…
Lee Duddell retweeted
Big news today - @UserZoom has acquired @testapic, the leader in innovative participant recruitment in France. Joining forces means we can help more companies than ever deliver exceptional digital experiences across Europe.
Visit userzoom.com/ux-library/meet… to learn more.
Lee Duddell retweeted
How exactly do you define a “quality digital experience”?
A panel of experts from Forrester, Kroger, Travelers and Clorox will answer that, and more, at our first BetterUX Summit of 2022. Don't miss out!
Register now 👉 bit.ly/362Seks
Free webinar examining how 2020 shaped 2021 digital strategies...
info.userzoom.com/2020_Takea…
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This Thursday: learn how leading brands create lovely digital experiences at the State of UX Summit...
stateofux.userzoom.com/
UX Summit on Thursday...
Get your free ticket to the State of UX Summit 2020, UserZoom’s immersive virtual conference. stateofux.userzoom.com/?utm_…
If interpreting experts into words that everyone else can learn from is your thing, then this role is for you:
wrkbl.ink/bV5Yetg
How UX testing helps brands overcome their @amazon data blindspot...
User research can generate the insight that brands need. 💡 bit.ly/2CPsAOn
Lee Duddell retweeted
How to optimize Interactive Voice Response (IVR) design with user research | BetterUX Blog buff.ly/3dXkVxB @userzoom
Looking forward to our AMA (ask me anything) on Tuesday 28th.
A live Q&A for the UX Community with experienced researchers:
info.userzoom.com/AMA-Scalin…
#ux #uxtalk
Your passion for UX might get you out of bed, but it won't convince Execs to invest in UX.
Learn how you to convince them in this webinar:
Happening today! In this webinar, we'll look at a real-world example of how eClinicalWorks proved the value of UX and gained executive buy-in for UX research. bit.ly/2REKg78
Lee Duddell retweeted
Happening tomorrow! In this webinar, learn how to talk the same language as your executives, and demonstrate the continual value that UX can deliver to your organization.
Lee Duddell retweeted
In this webinar, learn how to talk the same language as your executives and demonstrate the continual value that UX can deliver. 💪 bit.ly/39Ig5lX
Fancy working with a team of experts to help our customers run better research, and mature their UX capability?
Great - this might be for you: apply.workable.com/j/B703239…
#UX
So, I reckon a responsible Mother's Day gift is a restaurant voucher, because:
1. it helps a struggling sector
2. it demonstrates that "it" will be behind us one day
3. and that we will go out for dinner again.
#mothersday #coronavirusuk
Done... just bought a voucher for @HutongShard - will be a great albeit late Mother's Day lunch.