TRAFFIC ADVISORY (Downtown) - KUB crews will implement the following lane closures overnight from 8 p.m., October 22 – 5 a.m., October 23, as work is performed on the electric system: - Northbound left turn lane on Henley Street between West Summit Hill Drive and Clinch Avenue - Parking lane on Locust Street between Summer Place and Union Avenue Flaggers, channeling devices, and signage will be in place to designate the work zones and assist with traffic flow. Work will continue the following night if it is not complete. Access to driveways and businesses will be maintained

TRAFFIC ADVISORY (East Knox) - Starting on October 26 and lasting continuously through November 30, 2026, Boyds Bridge will be reduced to one lane of traffic. The eastbound lane on the south side of the bridge will be closed. Traffic lights will be set up on either side of the bridge to alternate traffic flow across the bridge via the westbound lane. Additional traffic control measures, including signage and channeling devices/barricades, will be in place to assist with designating the work zone and maintaining traffic flow.

As cooler weather approaches, we want to connect you with energy-saving resources to prepare your home! TVA EnergyRight offers professional home energy evaluations to help you identify how your home uses and loses energy. A TVA-certified home energy expert can then recommend ways to save energy and keep your home comfortable. Prefer to do it yourself? TVA EnergyRight also offers a DIY home energy assessment. Learn more at kub.org/save.

KUB’s website has been restored.

KUB’s website is currently down for maintenance. We apologize for the inconvenience. Customers may call KUB at 865-524-2911 for assistance. Thank you for your patience as we work to restore the website.

This month's bills are higher compared to September 2025 as average energy consumption increased 24% due to the heatwave we had last month. Our Customer Counselor team is here to help those who may have trouble paying their bill. Our counselors work with about 200 partner agencies to connect customers in extenuating circumstances with bill assistance resources. If you think you may have trouble paying your bill, call us at 865-524-2911 or visit kub.org/help to learn more.

Choose your internet speed! KUB Fiber offers fast, symmetrical upload and download speeds, starting at one gig for $65 a month. While our one gig option delivers impressive results, customers can choose 2.5 or 10 gigs for even more speed to fit their needs. Find your fit at kub.org/fiber.

Giving back to our community is one of our key values as your local utility provider. That is why our employees help non-profits in our service area throughout the year through our Vol Time program. Twice a year, we host a Week of Service where we partner with those non-profits to see where they need some help and encourage our employees to use their volunteer time in case they haven't already. Last week, employees helped distribute food with Knoxville Dream Center, teach kids about STEM at Muse, and clean up some gardens at the Knoxville Botanical Gardens, just to name a few examples. Thank you to all our friends at Magnolia Carefarm, @knoxvilleDC, @compassioncltn, @SecondHarvestET, @knoxgarden, @MuseKnox, For the Love of Reading, @knoxbeautiful, and Keep TN River Clean for having us!

TRAFFIC ADVISORY (North Knox) - KUB contractor crews will implement temporary lane closures on sections of W. Fifth Avenue (between King Street and N. Gay Street) and King Street (south of W. Fifth Avenue) daily between 9 a.m. - 4 p.m., October 20-23, as crews remove and replace utility poles in the area. Sidewalks adjacent to the work zones will also be closed. Traffic flow will be maintained with flaggers and signage will be in place to assist with directing traffic through the work zone.

Quick plays. Quicker internet. Stream game days with KUB Fiber! #GoVols Sign up for our fast, reliable internet at kub.org/fiber.

TRAFFIC ADVISORY (East Knox) – KUB crews will implement a temporary road closure on a short section of Nolan Avenue between College Street and Reed Street daily from 7 a.m. – 3 p.m., October 19 – November 27, as work is performed on the wastewater system. Alternate routes include College Street, Reed Street, Mississippi Avenue, and Brookside Avenue. Nolan Avenue will reopen to normal traffic flow outside of work hours. Traffic control measures, including flaggers, barricades, and signage, will be in place to assist with maintaining traffic flow. Access to driveways will be maintained.

With cooler temperatures forecasted in the next couple of weeks, now is a great time to get a natural gas heater installed in your home! Our Appliance Services team offers cast iron stoves, indoor and outdoor heaters, as well as log sets! You can see a full list of appliances we offer and sign up for an install at kub.org/appliance-services.

What would happen if you did not have water for a day? Today is "Imagine a Day Without Water" Day, and we are joining millions across the country in recognizing the importance of clean water in our lives. For the last 100 years, our Mark B. Whitaker Water Treatment Plant has turned water from the Tennessee River into high-quality drinking water for this community. This would not have been possible without clean source water from the Tennessee River and the skilled employees who work on our water system every day. KUB is proud to serve our community with clean, safe drinking water of the highest quality so no one has to imagine a day without water.

This September was one of the warmest on record, and your HVAC system was working around the clock to keep your home cool. HVAC systems are the main drivers of higher usage as they have to work harder to maintain a comfortable temperature during extreme weather. When compared to last September, this year saw higher daytime temperatures as well as a longer billing cycle. Both of those things contributed to a 24% increase in usage compared to 2025. Our Customer Service Representatives are here to help you better understand your usage, provide personalized assistance, and set up payment arrangements. If you think you may have trouble paying your bill, call us at 865-524-2911 or visit kub.org/help to learn more.

Never miss a down this season with KUB Fiber! You can watch every Vols game on KUB TV. Sign up today at kub.org/fiber.

We were thrilled to attend Knoxville’s Drive Electric Festival to celebrate Drive Electric Month! We enjoyed connecting with you and talking all things EV despite the rain! If you’re considering making the switch, KUB is here with resources to help you along the way. Learn more at kub.org/ev.

As Hurricane Isaias heads towards the Gulf Coast, our crews are ready to respond to the severe weather it could bring to our area this weekend. You can prepare as well by updating your contact information and signing up for outage notifications in the KUB app or at kub.org/account to receive notifications about outages affecting your service.

KUB Fiber is now in Heiskell and expanding in Powell! Customers between Brickyard Road, Collier Road, and West Emory Road can now connect to the fastest internet around. Sign up today at kub.org/fiber.

This past September was abnormally hot for our area. As a result, your HVAC system had to work harder to keep your home comfortable. One simple way to ease the load on your system and reduce your usage is to check your ductwork for air leaks. You can use UL-181 foil tape or duct mastic to seal gaps and cracks in your ductwork to prevent cooler air from leaking into unconditioned spaces like your attic or crawlspace. KUB Customer Resolution Specialist Oscar Limon shows you why sealing air ducts is important.