Long time in Population Health and healtcare analytics. Now leading data science company in same.
Boston, MA
Joined June 2010
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My favorite Christmas present is @DwightGarner book of quotations. Now sending photos of quotes to everyone I know. Great rec from @thepressboxpod
People have DM asking what's in our bags so I will tweet out some items periodically when we have wifi. Until my @AmericanAir responds Item 1: my wife's bridesmaids dress for the wedding.
If anyone can help us @AmericanAir my mother-in-law has a family heirloom packed in luggage stuck at MIA for the last 36 hrs.
Item: 6 in our bags lost by @AmericanAir probably the last point and shoot camera we will ever have. Our beloved @CanonUSA G11. We still had the reciept.
Item 5: lost in our bags by @AmericanAir so much makeup, makeup brushes and other items that my wife and mother-in-law travel with.
I was conflicted about going to Twitter to complain about issues on our personal vacation. But multiple AA employees have told me how horrible the lost baggage procedures are and that this our only hope.
that staff member called MIA three times and didn't get an answer. Additionally "urgent" requests went unanswered. The non-responsiveness of airport baggage teams to requests is "routine".
That quote is from an AA support email. The central baggage services team is much more helpful but their phone number isn't public but once your reach them you will get an assigned helpful staff member.
Most importantly they cannot even call you or update you. Even though @AmericanAir policy is "after 24 hrs, a dedicated team takes over and will send you status updates."
@AmericanAir maintains two parallel baggage support teams. The baggage issue resolution team members are not allowed to perform any outbound communication. They cannot call an airport they cannot request status on bags. They cannot escalate.
If anyone can help us @AmericanAir my mother-in-law has a family heirloom packed in luggage stuck at MIA for the last 36 hrs.
Got a very sad surprise in the mail this week that @CookingLight is shutting down it's print magazine. When my wife and I moved in together, their cookbook was the one book we both owned (10 years ago). have been subscribers all that time.