Intuitive cloud-based payroll system available in Australia, the UK, New Zealand, Singapore and Malaysia. This account communicates operational updates only.

Joined March 2012
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👋 Farewell Bertie. Hello Quinn. And as of yesterday, our journey continues but under a new name. After a thorough evaluation, the decision has been made to retire the @KeyPayApp brand and move forward with the payroll product under the @EmploymentHero employmenthero.com/blog/keyp…
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Using salary sacrifice to help employee retention - can result in significant savings on benefits that an employee would be spending money on anyway as comes out of pre-tax earnings - useful insight from Suzanne Gallagher @KeyPayApp shar.es/afZby7 @accountancylive
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Our global support team will be taking some time off over the holiday period, and will be unavailable on the following dates: 🗓️ 26th December 2022 🗓️ 27th December 2022 🗓️ 2nd January 2023 We will be back on deck on Tuesday 3rd January 2023. See you in the new year!
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Replying to @ICAEW
Looking forward to it!
Looking forward to it!
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⚠️ Due to public holidays across some states, we will have limited support available today for Australia and New Zealand users. Enquiries directly affecting pay run processing should be sent to our support team with ‘URGENT’ in the subject line.
In light of the National Day of Mourning for Her Majesty The Queen (Thursday 22nd September 2022) in Australia, our support team will be unavailable today. We'll be back on deck on Friday 23rd September 2022, to answer any queries that you may have.
Hi @michaeljcaustin, thank you for your comment. Making an effort to deliver a high-quality service likely won't go unnoticed by clients. Reading the guide will help you seek ways to increase loyalty and word of mouth, and remain competitive in your accounting firm.
We really enjoyed hearing from everyone on the panel! Thanks for including us and our CEO @bnthompson in this discussion 🙌
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Here's to all the payroll partners and professionals out there 🎉
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This issue has now been resolved. Thanks for understanding, and don't hesitate to reach out to us if you have any further concerns.
We’re aware of an issue affecting the account and partner dashboard for KeyPay brands. We’re working on getting this resolved, and will update you as soon as we can. Thank you for your patience!
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We’re aware of an issue affecting the account and partner dashboard for KeyPay brands. We’re working on getting this resolved, and will update you as soon as we can. Thank you for your patience!
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Our support team have returned from our company-wide training and development conference and are now back to operating at full capacity. Thank you for your patience!
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Replying to @xumagazine
Staffd's integration allows data to flow seamlessly between platforms. Applicant management and employee onboarding is also streamlined, which is a bonus for clients! A must-have integration 🙌
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This issue was resolved at 11.45am today (Wednesday 27th July). We appreciate your patience and apologies for any inconvenience caused!
We're aware of an issue in KeyPay regarding recent changes affecting ABA files. Our team is looking into this, and we'll provide an update as soon as it's resolved. Thanks for your patience!
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Replying to @jodiem
Hi Jodie, our apologies if you were affected. This was resolved at 11.45am today so luckily not too much disruption for our valued payroll professionals!