2021 CII Public Trust Award Winner @ConsultingCarr @Protection_Rev - Account no longer monitored as ‘X’ is awful

London/Essex/UK
Joined February 2009
“If you broke down on the motorway and the AA sent you a cheque, it wouldn’t be very helpful.” Kevin Carr explains why support services in protection insurance matter — and how they can change lives, not just finances. 📰 Read more: moneymarketing.co.uk/opinion… #protection
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Life insurance applications are stuck in the past, asking irrelevant questions that don’t fit real life. We need a more human approach. Read Kevin Carr’s take on how we can improve the process 👇moneymarketing.co.uk/opinion… #Insurance #LifeCover #BusinessProtection
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Kevin Carr retweeted
💡 When it comes to #Protection, it is clear that consumers do not think what we think they do, says Alan Lakey and @KevinCarrC. 🤔Got you thinking? Read the full piece here: professionaladviser.com/opin…
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The bigger the brand the worse the customer service @Apple @premium
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Rooting out bad actors in the insurance industry is crucial for consumer protection. Kevin Carr dives into the issue and discusses ways to tackle it in his latest article. Read more: moneymarketing.co.uk/opinion…
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X has become pointless - @premium customer service is just bots who ignore messages & send irrelevant automated replies & links. It’s infuriating & you can’t even complain.
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Your response to issues with 2 step verification & disappearing posts was to ‘focus on quality over quantity’ 😩 @premium
Pondering which is worse customer service… no response, or a response that completely ignores your actual question?! @premium
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Pondering which is worse customer service… no response, or a response that completely ignores your actual question?! @premium
Signed up to premium to speak to customer service urgently - 3 days later no reply, total waste of money @premium
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Tonight’s women’s games aren’t in your app again 😒 @SkySports
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Signed up to premium to speak to customer service urgently - 3 days later no reply, total waste of money @premium
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Entering awards? Shortlisted (or not) but never win? Do you realise your entries might unintentionally be annoying the judges? That your brilliant personality & strengths aren’t coming through? That you’re missing the basics - and making basic mistakes? Let’s talk 🏆
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The Twitter Tango Me: Following X: For you Me: Following X: For you Me: Following X: For you
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Today's Twitter Poll: Would you trust a Building Society more than a bank? Do you feel there is a difference?
7%I'm under 40: yes
23%I'm under 40: same/no
27%I'm 40+: yes
42%I'm 40+: same/no
31,397 votes • Final results
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Is the protection industry too focused on competitors instead of customers? Kevin Carr questions this culture of competitor obsession and suggests the real opportunity lies in understanding and serving customers better. Read more: moneymarketing.co.uk/opinion…
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I’ve worked in PR for twenty years and one piece of advice is that if you only read one newspaper or rely on one source of ‘news’ - regardless of which one it is - start reading a few different ones as well.
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Controversial? A bit.
Market evolution: The protection portal paradox ow.ly/WYcr1057HP3
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