CEO of Complete XRM, inc, Chief Planner at PlanPlusOnline, husband, father, and road bike enthusiast.
Salt Lake City Utah
Joined November 2013
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“It is not enough to do your best; you must know what to do and then do your best.” — W. Edwards Deming
Effort without direction is just busy!! Happy Friday! #Deming
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Every recurring fire in your business is data, not a crisis!! Jhana Li of Spyglass Ops on Founder Chaos to Scalable Systems, plus why really good operations looks like nothing! KPI Fireside: rss.com/podcasts/kpi-firesid… #Ops
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Which does AI stand for in your organization?
A) Amplifying Inefficiency
B) Accelerated Ingenuity
C) Something else
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The first sentence after a number goes red decides whether a huddle board survives.
When we set up huddle boards with a team, I like to role-play the first review.
The person who owns first pass yield pulls up last week. It's red. Staffing fell apart because everybody wanted the holiday off.
Version A: the next sentence is about blame. People learn to bring a better-looking number next week, or no number at all.
Version B: "Hey, that's red. What happened?" Not "hey, you're fired." Just what happened.
Same board. Same number. Same person. The only variable is that first sentence.
In Version B you get the story behind the number, and now you can fix something.
Setting the targets that turn a number red is a leadership job. So is the first thing you say when it happens.
What's the first question your team hears when a number goes red?
#ContinuousImprovement #KPI_Fire
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If every productivity improvement becomes a reason to eliminate someone's job, people quickly learn not to help you improve!! AI + Lean: cut waste, not people. kpifire.com/blog/ai-lean-and… #AI #Lean
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Is your Green Belt program driving real ROI, or just completed coursework?? Darren Dolcemascolo of EMS Consulting Group on Turning Improvement Into Sustained Execution! KPI Fireside: rss.com/podcasts/kpi-firesid… #LeanSixSigma
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“Great things are done by a series of small things brought together.” — Vincent Van Gogh
Small wins add up!! Which tiny fix is your team shipping today?? #Kaizen
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AI makes belt programs MORE powerful, not less relevant!! Six Sigma Master Black Belt Tina Agustiady and HKPO's Jennifer Ralston on What Happens When AI Meets Continuous Improvement. rss.com/podcasts/kpi-firesid… #LeanSixSigma #AI
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New in KPI Fire!! The Standard Work mobile app now has Departments and Users lists, attachments and comments, plan audits, and completion celebrations! kpifire.com/blog/product-enh… #StandardWork
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Utah Business Forward is TODAY!! Catch my KPI Fireside chat with Catherine Bennett, executive editor of @UtahBusiness, on why the most important job of any leader is helping other people grow! rss.com/podcasts/kpi-firesid… #Utah
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“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” — Aristotle
Happy Monday!! What habit is your team building this week?? #ContinuousImprovement
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“Hold them accountable” means nothing without a documented standard to point to!! Matt Yearsley of Operational Excellence Advisors on Why Bad Systems Beat Good Employees. KPI Fireside: rss.com/podcasts/kpi-firesid… #OpEx
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Everything in life is essentially a time management problem... How much of your time are you going to spend doing the thing that matters to you?
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If you can't prove ROI, CI becomes vulnerable!! Chris Keahey on KPI Fireside: validated data beats projected savings, and finance alignment is non-negotiable! rss.com/podcasts/kpi-firesid… #LeanSixSigma
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“Innovation is not a flash of genius. It is hard work, which should be organized as a regular activity in every unit of the company, and at every level of management.” — Peter F. Drucker
Stop waiting for the eureka moment!!
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Great leaders “own the thinking process, not the thinking”!! @kbjanderson, author of the Shingo Award-winning Learning to Lead, Leading to Learn, on developing problem solvers instead of being the hero! rss.com/podcasts/kpi-firesid…
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