We are not asking for a goodwill gesture. We are asking for the complaint to be properly investigated and for the refund and reasonable travel expenses we have requested to be considered.
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We had two children with us. We arrived after a 2½-hour journey, couldn’t initially get into the building, were left with filthy accommodation that wasn’t as described, and ultimately had to put our children back in the car and drive home.
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We tried to resolve this privately. We really did.
We are still waiting for Booking.com to properly deal with it.
@bookingcom two weeks is more than enough time. Please sort this out.
UPDATE 2 weeks on.
We are STILL waiting for Booking.com and North East Executive Stays to resolve what happened to our family in Sunderland.
After my last post, Booking.com contacted us and we provided all the requested booking details.
1..
Almost 2 weeks on and our complaint with @bookingcom and North East Executive Stays is STILL unresolved.
Continued in comments
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We’ve also spent hours contacting Booking.com, provided photos, videos, screenshots and call logs, and have chased this for almost two weeks.
Booking.com have now offered us £12.51 as a “gesture of goodwill” 🫣🤣
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Their response? They confirmed that their customer service team has already raised the issue and refund request with the property — but the property is unresponsive.
Despite that, they have told us to contact the property ourselves.
We’ve already tried. Repeatedly.
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Almost 2 weeks on and our complaint with @bookingcom and North East Executive Stays is STILL unresolved.
Continued in comments
We’ve provided photos, videos, screenshots and call logs. We’ve tried to resolve this privately, but the lack of communication and support has been appalling.
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We booked an apartment for our family. We ended up driving our children home after being left with filthy, unsuitable accommodation.
We just want this properly investigated and resolved. @bookingcom
𝓚𝓪𝔂 🌱 retweeted
I genuinely dread the day I hear the news that Donald Trump has died, because I am going to cum so hard and I might be in like Tesco’s
After 16 years I’m abandoning Twitter and deleting this app.
This Trump loving space isn’t what it used to be and I hope it get’s sold and can one day return to its former glory.
👋🏻
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I hope whoever invented the spider catcher is happy and has the best life and is rich and healthy.
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Got presale tickets for The Script and they didn’t make me buy a cd first so my day isn’t completely ruined 🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻 #coldplay #thescript
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