One of our cabinets was struck in Goole overnight and customers in DN14 are currently without services. Our teams are assessing the damage and will update customers as soon as we know more. We’re sorry for the inconvenience this will be causing.

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KCOM · Jan 22, 2024 · 4:18 PM UTC

KCOM Support retweeted

KCOM@KCOMhome22 Jan 2024

We are sorry for the inconvenience caused and thank you for your patience.

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KCOM · Jan 22, 2024 · 4:17 PM UTC

KCOM Support retweeted

KCOM@KCOMhome22 Jan 2024

UPDATE: Service has now been restored to all customers affected, if you are still without service then please switch off at the wall for 30 seconds and then switch back on again, if you are still without service following this please give us a call.

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KCOM · Jan 19, 2024 · 2:17 PM UTC

KCOM Support retweeted

KCOM@KCOMhome19 Jan 2024

NEWS: We are aware of a service outage affecting around 200 properties in the HU8 O area of east Hull. This is due to our underground cables being damaged by a crew working for MS3 drilling to install a telegraph pole at around 12.30pm today. We apologise for any inconvenience.

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KCOM · Jan 19, 2024 · 3:05 PM UTC

KCOM Support retweeted

KCOM@KCOMhome19 Jan 2024

We apologise for any inconvenience caused to our customers.

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KCOM · Jan 19, 2024 · 3:05 PM UTC

KCOM Support retweeted

KCOM@KCOMhome19 Jan 2024

Postcodes areas: HU8 0QH, 0LU, 0LJ, 0QJ, 0LN, 0QD, 0LL, 0QG, 0LZ, 0LY, 0QE We believe around 167 properties are currently affected by the outage and 232 could be affected during the repair process. Our engineers are still assessing the situation and we’ll keep you updated.

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KCOM · Jan 19, 2024 · 3:05 PM UTC

KCOM Support retweeted

KCOM@KCOMhome19 Jan 2024

An update re the outage in HU8 area after our underground cables were damaged by digging: These are the streets that are potentially affected: Mortlake Close Clifford Avenue Birklands Drive Brixton Close Peckham Close Clapham Avenue Ings Road Putney Close

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KCOM Support · Dec 20, 2023 · 3:14 PM UTC

KCOM Support@KCOMcare20 Dec 2023

Stay connected this Christmas with KCOM🎄 To avoid festive frustrations, make sure to download your games and software’s early 🎮 kcom.com/stayconnected #stayconnected #updates #software #gaming #KCOM #Christmas2023

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KCOM Support · Jul 24, 2023 · 9:30 AM UTC

KCOM Support@KCOMcare24 Jul 2023

Hello over the weekend we carried out some essential network maintenance, customers that we knew would be affected were notified by email, information was also listed on our website.

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KCOM Support · Jul 24, 2023 · 9:30 AM UTC

KCOM Support@KCOMcare24 Jul 2023

During this time we also had an unplanned network outage which impacted customers in the DN postcode area, we apologise for the inconvenience caused, if you are still without service please power off your equipment for 30 seconds and then back again.

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KCOM Support · Jul 21, 2023 · 10:22 AM UTC

KCOM Support@KCOMcare21 Jul 2023

We are currently experiencing an outage on parts of our network in HU2 & HU3, our Engineering team are investigating this now and we hope to have your service restored as soon as possible, we're sorry for the inconvenience caused during this time

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KCOM Support · Jul 21, 2023 · 12:14 PM UTC

KCOM Support@KCOMcare21 Jul 2023

After further investigation we now know parts of HU1 are also affected, again we are sorry for the inconvenience caused.

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KCOM Support · Jul 21, 2023 · 2:35 PM UTC

KCOM Support@KCOMcare21 Jul 2023

This is now resolved, if you are still without service then please power down your equipment for 30 seconds and then switched it back on again, thank you.

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KCOM Support · May 20, 2023 · 9:00 AM UTC

KCOM Support@KCOMcare20 May 2023

We know how stressful moving can be, so we want to make it as smooth a transition as possible for you. Save yourself time by completing a quick and easy form to let us know you're moving home and we’ll do the rest. Please visit here: bddy.me/3BHZSxr

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