This is a true story from September 11, 2001. In New York City, it seemed like there were UPS trucks on every corner, at all hours of the day. That’s why Joe Liana, the UPS district manager for Manhattan, ran into the city on his day off as soon as he heard that the World Trade Center had been attacked. He had 27 UPSers working in those buildings. Even with the closure of city transportation, he caught one of the last trains into Manhattan and eventually reached the UPS complex on 43rd Street. There, electronic messages were sent to the digital clipboards of every driver. After three hours, he finally received news that there were four trucks crushed in the building’s collapse but miraculously, no UPSers had been hurt. With the knowledge that everyone was accounted for, Joe called his 4,000 UPSers from around the city to 43rd Street to sort through tens of thousands of packages looking for medical supplies, which they found. 200 deliveries were then made by quick working UPS drivers to hospitals, pharmacies and doctors, right when they needed it most. As we remember the anniversary of those attacks, we honor those who served at great cost. But we recognize that today may be hard for so many people who either lost loved ones or lived through the tragedy, including many of our UPSers. Whoever you may be, we remember you and honor you today. #UPSWillNeverForget Story Source: Bloomberg Business, Oct. 2001.