@Jetstar_NZ

NZ's all day, every day low fares airline. Here to help with customer service queries & fantastic offers. Monitored 7am – 9pm AEDT, 7 days a week.

 New Zealand
jetstar.com
Joined March 2010
  • Tweets6.4K
  • Following1K
  • Followers3.6K
42Media
Replying to @OzayAydoan1
Hi Ozay, we’re sorry to hear that your baggage was damaged on your flight with us. Could you please send us a DM with your booking details? We’d appreciate the chance to assist you further. 1/2
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Alternatively, if you already have an existing baggage case with us, feel free to reply directly to the email you received to get in touch with your case manager. Thanks - Kae
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Replying to @prkjai
Hi Jai, we're sorry to hear your flight got cancelled. Could you please send us a DM? We'd appreciate the chance to look into this for you. 1/2
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Alternatively, if you have an existing case with us, we'd recommend reaching out to your case manager directly by responding to the case email. Thanks - Kae 2/2
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Replying to @Safreeby
Hi Saskia, we're sorry to hear that this happened. Could you please send us a DM with your booking details? We’ll see what we can do to help. 1/2
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If you have an existing baggage case with us, you can also respond to the email from your case manager to get in touch with them directly for updates. Thanks - Kae 2/2
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Replying to @jijjjji2000
Hi there, thanks for reaching out. We appreciate how important this is as the date booked is incorrect. Could you please send us a DM so we can assist? 1/2
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We also recommend removing or deleting your post as it contains personal information, such as your booking reference number number which should not be shared publicly. Thanks - Kae 2/2
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Replying to @YSLadxa
Hi there, we're very sorry to hear about your damaged baggage. Could you please send us a DM with your booking details? We'd appreciate the opportunity to assist you in this situation. [1/2]
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Alternatively, you can speak with our baggage services team directly by calling the numbers listed here and asking for a member of the baggage services team: bit.ly/45PFMzg. Thanks – Christian [2/2]

Contact numbers | Jetstar

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jetstar.com
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Replying to @ChloeRCameron
Hi there, we sincerely apologise that this was your experience. If you have an existing baggage case, we'd recommend reaching out to your case manager directly by responding to the case email. 1/2
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Alternatively, please feel free to send us a DM with your booking details. We’d appreciate the chance to look into things further for you and see how we can help. Thanks - Kae 2/2
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Jetstar unveils its new uniform newsroom.jetstar.com/jetstar…
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[Scheduled outage update] Our global reservations system is now back online! Thanks for your patience during this period.
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[Scheduled outage update] Our reservations system is now offline and will be back online at 5am NZDT (Sun) bddy.me/2FljcVM
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[Scheduled outage notification] We’ll be upgrading our global reservations system from 8pm NZDT today (Sat) to 5am NZDT tomorrow (Sun) bddy.me/2oEKXPo
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[Scam alert] We are NOT giving away 232 free tickets to people who fill out a survey! More about #scams: bit.ly/2oH99SG
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40 contest winners in their Spider-Man costumes helped us launch our @Jetstar_Japan Spider-Jet in Tokyo yesterday :)
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@amandaliarogers Sorry to hear this. It's best to approach one of our airport staff for further assistance on this. - Lee
Sorry if you;ve had a bad experience Kimbelina, let us know if we can assist with anything specific - Emma
Hey, we look forward to seeing you on board, see you soon, :).
Hey, thanks for letting us know about this. Can you DM us your booking reference and we'll take a look? Thanks - Emma
Hopefully next time we can welcome you on board for a smooth flight :) - Em
Don't miss your chance to hear @JetstarAirways Group CEO Jayne Hrdlicka speak for #AmChamVIC this June: xitter.cf/cards/18ce…
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I'm really sorry to hear this, we try to get all flights away on time but sometimes disruptions are unavoidable and safety is #1
Hey, I've responded to your DM. Thanks.
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