Jess (@JessStarlite) header
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Jess

@JessStarlite

She/her. Social Worker. Jew. Activist. Lesbian. Cat Lady. Responsible for The Great Vitamix Incident of 2021, and not sorry.

 Victoria, British Columbia
Joined February 2009
  • Tweets253
  • Following235
  • Followers640
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Photo by Jess (@JessStarlite)Photo by Jess (@JessStarlite)Photo by Jess (@JessStarlite)Photo by Jess (@JessStarlite)Photo by Jess (@JessStarlite)Photo by Jess (@JessStarlite)Photo by Jess (@JessStarlite)Photo by Jess (@JessStarlite)Photo by Jess (@JessStarlite)Photo by Jess (@JessStarlite)
Dell replaced my laptop after a repair went sideways (appreciated). But they’ve now confirmed the replacement can NEVER have support added—not even if I pay for ProSupport Plus. So: brand-new machine, zero long-term support options. @DellCares can you help me understand this?
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Update: I've now received multiple conflicting/duplicate DM responses from Dell's social team, all pointing me back to the same policy, but none addressing the actual issue. 🤦‍♀️
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For clarity: This has already been through standard support, executive escalation & now @DellCares who directed me back to the same policy. Dell has confirmed this new replacement system can never have support—even if I want to pay for it. Still trying to make sense of that.
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I’m not asking for free coverage. I’m asking to BUY support on a new replacement system with a new service tag. I’ve confirmed this multiple times, including through executive escalation. The answer remains “no.”
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That leaves me with a brand-new laptop that cannot be serviced through Dell beyond 90 days. I’m genuinely trying to understand how that makes sense.
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Replying to @AirsideHQ
@AirsideHQ I fly frequently between Canada and the US on @AlaskaAir using my US passport. Always roundtrip. Every single time I have flown since August, the Airside app works perfectly on my outgoing itinerary, but when I try to share my passport with Alaska via Airside 1/2
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…on my return itinerary, it says it was successful shared on Airside’s app but remains marked “incomplete” (with no option to try again) on Alaska’s app. Every single time. Outgoing works, return trip doesn’t. This is SO frustrating. I just want my boarding passes! 😭 2/2
Image from Jess (@JessStarlite)
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A badge of honor to be labeled a troll and a loser by someone truly hateful. 🎉
Image from Jess (@JessStarlite)
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Replying to @NYTGames
@NYTGames hey folks! Your first version of Spelling Bee today apparently had an error in the hints. No problem; everyone makes mistake. I worked on it and was missing only one word by the time I went to sleep, the ten-letter GI word. This morning I worked on it again (1/2)
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to no avail. My Mom and I compare notes, and she tells me there IS no ten letter GI word, the hints are different for her. I went and looked and sure enough, hints have changed. I spent so much time on the wrong word! Pls let us know when you edit words after release! ❤️
Image from Jess (@JessStarlite)
Image from Jess (@JessStarlite)
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The most majestic side-eye photo in the history of side-eyes and photos. I love the sentient potato even if he’s always low-key plotting my death.
Image from Jess (@JessStarlite)
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There's a phenomenon I actually see extremely commonly when literature is used to teach history to middle school and high school students. Let's call it "pajamafication."
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Just posted a photo instagram.com/kreweofjess/p/…
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Just posted a photo instagram.com/p/CYvWahYL6mh/…
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This is what my wife and I are losing our shit about today, thanks to the graphic design skills of @LizPeppin . Thanks for the giggle, Liz!
Image from Jess (@JessStarlite)
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Pretty much why everyone's losing their shit over our cats and our (trapped) blender.
Sarah Andersen (@SarahCAndersen) profile pictureSarah Andersen
@SarahCAndersen12 Jan 2022
Image from Sarah Andersen (@SarahCAndersen)
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"It’s grown into something that is fun, silly, whimsical, and ridiculous at a time when that’s something that everybody needs." I spoke to @JessStarlite about why she thinks her posts about her and her wife's cats holding a #vitamix hostage are going viral vancouver.citynews.ca/2022/0…
Vancouver Island couple's cats captivate in viral Vitamix saga - CityNews Vancouver

Vancouver Island couple's cats captivate in viral Vitamix saga - CityNews Vancouver

The Vancouver Island owner of cats that have gone viral for holding a Vitamix hostage says she thinks the silly saga is just what people need right now.

vancouver.citynews.ca
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Every evening around 4:45, these three gather to eagerly await Other Mom (AKA Middle-Aged Lesbian 1)‘s return from work. Appliancegate has not stopped this. instagram.com/kreweofjess/p/…
Jessica Gerson-Neeves (@kreweofjess) • Instagram photo

Jessica Gerson-Neeves (@kreweofjess) • Instagram photo

instagram.com
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The sentient soccer ball is very cute and charming. An intellectual giant, however, he is not. Here, have 29 seconds of him trying to kill his own tail on Decoy Box 1. His brother Lando was manning the One True Box at the time.
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And yes, they are 100% queuing politely for the One True Box in that second photo.
Jess (@JessStarlite) profile pictureJess@JessStarlite9 Jan 2022
Additional @Vitamix boxes arrived. One is out. The decoy initially attracted attention, but only temporarily…we’ll see what they make of the other two.
Image from Jess (@JessStarlite)
Image from Jess (@JessStarlite)
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Additional @Vitamix boxes arrived. One is out. The decoy initially attracted attention, but only temporarily…we’ll see what they make of the other two.
Image from Jess (@JessStarlite)
Image from Jess (@JessStarlite)
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Oh my god. 🤦🏻‍♀️
Vitamix (@Vitamix) profile pictureVitamix@Vitamix4 Jan 2022
Does your pet love Vitamix, smoothies, or the box it came in? Share your 📸 using #myvitamix and #sendtheboxes! Check out the exchange that inspired this tweet: spr.ly/6018Jfhck #1 📸: Credit to Jessica Gerson-Neeves (FB) #2 📸: @bentley.thesiamese (IG)
Image from Vitamix (@Vitamix)
Image from Vitamix (@Vitamix)
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