I live in Sydney, love the beaches and my beautiful friends and family.

Joined November 2021
Jess Castle retweeted
🚨 AMZ ACCOUNT AT RISK FOR FALSE COUNTERFEIT VIOLATIONS Some marketing agency working for a competitor just hit me with 5 fake counterfeit violations on my original sticker books. My Account Health was always perfect at 1000. Today it dropped straight to 0 in one day. The account could get shut down any minute. My legal counsel confirms this is a clear case and it’s just a dirty move by a competitor. We submitted invoices, original design files and clear side by side proof showing the products are totally different (design created in house). Amazon rejected every appeal. Not even reading them. Account Health support is doing nothing. @amznsellerhelp please escalate this false flag case ASAP.
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Jess Castle retweeted
URGENT: Amazon issued an unwanted DISPOSAL order of 4250 units ($30k) of stranded inventory - Order ID: 3JKeNjLvdX. Seller support says they can’t cancel it. We need the stock sent to our warehouse, not DISPOSED of! Please cancel the removal order! @amznsellerhelp @dharmeshmehta
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Worst nightmare of an Amazon seller. I know Mo, he is an honest seller running an honest business in a red sea niche against cutthroat competition. Suggest Amazon to immediately look into this
A competitor on Amazon took down our hero ASIN by filing a false copyright infringement claim on all our listing images, despite our copyright registration and three-plus years of use. As a small family business, this is devastating. @dharmeshmehta @amazonHelp @amznsellerhelp
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A competitor on Amazon takes our ASINS down using a false IP infringement claim. Amazon won’t even allow us to defend ourselves by giving us a chance in the APEX Program. Case ID- 14051195311 @dharmeshmehta @amazonHelp @amznsellerhelp #workwithusamazon
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Review glitch or attack? Rating crashes on Prime Day. Our top ASIN, earning $1M/month 4.3 rating, 30K reviews dropped to 2.0! No 1-star reviews, now at 3.1 post-merge. Amazon’s response? Basic FAQs. True 1-star rate is under 6%, not 29% @dharmeshmehta @amazonHelp @amznsellerhelp
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Jess Castle retweeted
🚨Our wall art brand is getting decimated by Amazon's new Size Normalization. 🚨 Amazon's automatically enforced new rules are making our listings very confusing for customers, it is having the exact opposite effect from what was intended. We received explicit permission to create our listings the way we had them, now that Amazon has changed hundreds of our parent listings, sales are down 40% right at the peak of our sales season. This is putting around 20 stateside jobs at risk. What happened: 1. 24 hours ago, Amazons normalization policy began altering our listings, with no warning or indication of changes made. The changes affected around 100 parent listings 2. The affected listings now experience the following issues: - A) children were removed that were proper children - B) new variation names forcefully created by Amazon that do not match the products we sell creating a poor customer experience. - C) Variation names of proper children were changed that no longer properly describe the variations, leading to confusion. We need assistance in reversing these changes to return our listings as they were before.
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So Amazon is selling a product 1P and it is abusing variations AND categories. I reported both of these issues and Amazon's system is auto rejecting these within seconds. @amznsellerhelp why are the 3 ASINs in the below images allowed to list in incorrect sub cats and also...
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Amazon stole our BS badge by selling their product in the wrong category. This is a policy violation. Amazon is stealing sales from a small family business. Case ID- 12984135391, Complaint- 12974662451 @dharmeshmehta @amazonHelp @amznsellerhelp #workwithusamazon
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Locked out of our own Amazon account. Amazon won’t help us! CASE ID- 12776207201 @dharmeshmehta @amazonHelp @amznsellerhelp #workwithusamazon
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Jess Castle retweeted
Help needed 3 ASIN's down due to a utility patent filing. I spoke with the CEO of the patent holder & he stated "I will reinstate these asins". No action yet, Seller Support hasn't been helpful either! Case ID 12557676911 @dharmeshmehta @amznsellerhelp @AmazonHelp @sellersupport
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Jess Castle retweeted
Replying to @amznsellerhelp
@amznsellerhelp @dharmeshmehta my listings are inactive as my shipment has been receiving for over a month. Thousands of units not checked in and amazon keeps moving the date when I can investigate to a later date. Thousands of units missing and thousands of sales lost. Help!
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Amazon Brand Registry is refusing to let me change the images on my listing, despite me being the brand owner and ONLY seller of this ASIN. Case ID- 12290045671 @dharmeshmehta @amazonHelp @amznsellerhelp #workwithusamazon
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This is something a @amazon seller told me about months ago and a specific US seller is losing millions because of this laweekly.com/amazon-bans-600…
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Amazon Brand Registry is refusing to assist us in regaining admin/rights owner to OUR OWN BRAND! Their error - their responsibility! Case ID- 12020220111 @dharmeshmehta @amazonHelp @amznsellerhelp #workwithusamazon
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Amazon has sidelined our inventory in Canada for 10 days now- we lost the Best Seller Badge and continue to be penalised: IPI score and high storage fees for no reason! Please release our inventory Case ID- 11888362571 @dharmeshmehta @amazonHelp @amznsellerhelp #workwithusamazon
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16,000 units @ 100% off wiped out in 3 hours. @amazon customers were able to exploit our Amazon BOGO promotion to somehow get BOTH items for free, without actually purchasing either one. End result = -$175K loss in 3 hours @dharmeshmehta @amznsellerhelp @JeffBezos 1/n
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We have a product that has been selling for 4+ years & doing $1 million/year. It wrongly got taken down by Amazon product safety team yet they refuse reinstatement. Need a higher up executive leadership to review our appeal please. @amznsellerhelp @AmazonHelp @dharmeshmehta
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How can Amazon let 21000 FREE orders pass its system? When our BF deal went live the green coupon was still active resulting in a price of $0. 21k units exhausted in 8 minutes. Please help us cancel these orders before they are shipped! @dharmeshmehta @AmazonHelp @amznsellerhelp
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Jess Castle retweeted
My proposal to fix this: Fix inventory limits for 45 days. Allow Sellers to send inventory to maintain their limit - even if they are currently at their limit. The amount you’re allowed to send is computed by a sales forecasting model + the time it takes to send/receive.
Dropped again by 10k units.
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