Accomplished and strategic #CX executive; #ContactCenter thought leader; #PM by nature; devoted mother of 2.

Washington, D.C.
Joined November 2009
Seriously @Target? What are people who prefer to still shop in a store, but work during the day supposed to do?
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Our daughter had the honor of participating in the Wreath Laying Ceremony at Arlington National Cemetery today. We are so proud of her for earning this honor as one of 4 from her class of 500 students!
What a day! On our way back! #dcmavs2025
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The latest CX World Views! paper.li/JenSEckert/14049011… Thanks to @MyFiscalFitness #cx #ai