"The value is that the feature actually solves the problem for users. It’s an outcome that matters, not the output" freshtilledsoil.com/product-…

Why Physical Space Matters When You’re in the Product Design Business bit.ly/FTSIDP

That time we *needed* JGL to come to UXfest: freshtilledsoil.com/growth-h…

Won a signed copy of Dick Hoyt's book at a 5K this morning. Best prize ever!! – at Waltham, MA

That aside, my avocados were perfectly ripe this time! – at Waltham, MA

Just got my instacart delivery and was psyched for the reusable bags... with paper bags inside? – at Waltham, MA

So I love my @Garmin 10, but intervals in timer mode require 9 button presses to reset per int. Is there a supersecret long-hold function? – at Waltham, MA

❤️ – at Waltham, MA

So proud of Connor in his first dog race! He did awesome! – at Waltham, MA

It's true. I'm eating dinner in Wellesley. Don't judge, @lowersecond – at Wellesley, MA

FTS Call for Speakers: Global Accessibility Awareness Day freshtilledsoil.com/gaad-cal…

This weekend was entirely correct: 2 fun local races, 2 plates of nachos, and 2 episodes of True Detective. (That last 2 may be a 4 soon.)

Arepas at La Latina. So so good. – at Miami, FL

First improv class! – at Cambridge, MA

@ west on centre w/ @sarahfstevenson – at Boston, MA

Oh Cooper, I know how it feels. youtu.be/tHvExOg4NI0

Pairs perfectly with roast chicken, hearty stews, and House of Cards. #nospoilersplease