CEO Transformation Ventures | Tech Exec | Former McKinsey Partner | Views are my own.
NYC and the world
Joined June 2007
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Customer Experience in the Age of AI hbr.org/2022/03/customer-exp…
Business leaders predict that by 2026, half of their revenues will come from products, services, or businesses that haven’t yet been created mckinsey.com/business-functi…
Love that the CMO "Unifier" theme is still resonating and more CMOs are working with their peers to drive real change and transformation adweek.com/brand-marketing/h…
Bank of America Says a Digital U.S. Dollar Is ‘Inevitable’ bloomberg.com/news/articles/…
A 360-Degree View of the Customer Will Make Your Head Spin --> It's not about having a 360 view, it's about a rich degree of signals that can be increasingly predictively accurate in next best action models gtnr.it/32VrQrJ
New York: A concrete jungle where dreams are still made mck.co/3znTdX5
Why customer relationship management is the top first-party data brand strategy bit.ly/3dtOBVf
