@WestHamHelp Really disappointed with how the club have handled an issue with my season ticket relocation. I relocated my seat during the relocation window, only to later discover the club have listed this seat on general sale for the first three home games. At no point during the relocation process was I informed of this, had I been informed I could have then made a decision whether I still wanted to relocate to this seat. What makes this worse is that nobody from the club proceeded to contact me & explain the situation to me, tell me my seats where unavailable or even offer me a different seat for these fixtures. I had to discover the situation originally for myself learning it had happened for the Charlton game, the club still didnt inform me that it had happened for two more games. I am left to find out the morning of the Wolves game I have the same issue again. The clubs own website states your season ticket “ locks in your seat for every home league game”. I am paying for a service & a specific seat, yet for three fixtures the club is unable to provide what I have paid for. I have asked for the appropriate money to be issued back into my original payment method for the fixtures which have been affected, which at present I have only been offered club cash for. I did not voluntarily list these tickets on the exchange, so I do not understand why this should be treated in the same way as a normal exchange credit. I specifically asked for the Charlton ticket to be refunded to my bank account which I was told by someone at the ticket office would happen. I want the appropriate refund returned to the payment method I used to purchase my season ticket. Refunding the money relating to the affected games would simply correct the financial issue which has been caused. It does not address the way this has been handled or the inconvenience it has caused me. My frustration also lies with the ticket office. Everytime I speak to someone I get told different things, you can never speak to a manger & it leaves you speaking to someone with no authority to get the issue resolved. The lack of communication, the fact I had to discover the issue myself, the repeated chasing and the difficulty speaking to anyone senior who can actually deal with the situation. Can someone who actually has some senior authority at the club please reach out to me so this can be resolved, rather than leaving me to continually chase the club. @WestHamHelp