Trust is essential for cooperation, coordination and performance at all levels of interaction at work. Trust is a dynamic process, not a static thing, fuelled by reciprocity: people responding to positive actions with other positive actions. Three interconnected components build higher levels of trust: 1) fostering common goals 2) acknowledging mutual self-interests 3) expressing gratitude: sfu.ca/complex-systems-frame…. By @sfu. For a deeper dive: onlinelibrary.wiley.com/doi/…. Via @learn_logic.

Seven elements in tackling complex problems in a work context (not necessarily in a linear order: all these elements are interconnected): 1. Step back to see the wider picture: we need to pull ourselves out of the details/specifics because of the interdependencies in big, complex problems: systems thinking, system mapping, soft systems &/or network analysis can help. 2. Get input from people with a wide range of experiences & expertise. 3. invest time & energy in external research: lessons learned in other organisations & the expertise of researchers, thought leaders & regulators. 4. Revisit our principles & values to help guide our approach as to how we are going to implement change. 5. Build our tolerance for uncertainty & risk: how can we learn, grow & more effectively navigate the increasing complexity of our world? 6. Create small scale tests of change to understand what might work. 7. Continuously learn, adapt & improve. plan.io/blog/solving-complex…. By @planio.

Why respect is a massive issue at work. Research shows that for employees, “feeling respected” is 17.9 times more powerful a predictor of an organisation’s overall culture score than the average factor (& almost twice as strong as the 2nd most important factor, supportive leadership). As leaders, we may show disrespect repeatedly in seemingly small ways that have a very negative impact on people & culture, eg, by showing disregard for others’ effort, expertise, time or failing to include them. Three strategies: 1) Make "multitasking" an unacceptable behaviour 2) Treat other people’s time like gold 3) Teach & evaluate listening skills sloanreview.mit.edu/article/…. By Jim Detert in @mitsmr. Graphic by @gapingvoid.