Card issuers have long assumed that disputes are too complicated to be digitally self-serviced. This assumption is wrong. I explain why here: kinandcarta.com/en-us/insigh…
Jared R. Johnson retweeted
It seems likely that the winning formula is hybrid: 2-3 days a week in the office
Fully in-person companies get out-recruited
Fully remote companies get out-executed
It takes 66 days on average for new behaviors to become habits, so how many of the changes we are making to our lives during the pandemic will become habitual long-term? I try to answer that question here: customerthink.com/building-n…
Hot off the presses: Kin + Carta just released The 2020 Change Report, our annual snapshot of new milestones in technology and ways to harness these changes to propel your business forward in the year ahead. Download your copy here: knca.link/1C-w
Fintech rebundling is a trend I've been seeing for the last year or so. The opportunity here is to create meaningful connections between the rebundled accounts. Unfortunately, robo-advisors seem to be offering checking accounts just to capture debit interchange fees.
The world is moving from batch to real-time faster than finservs can hire for. I believe there are better solutions than dogmatic extreme programming. Introducing #FleXP Http://youtu.be/d2RqQfH-tt0 – at Chicago, IL
I'll be speaking at CX BFSI in Miami on Monday about driving business growth through customer experiences. Let me know if you'll be there and we can meet up!
lnkd.in/g_RFpsT
Going to @Finovate next week in NYC?
I'm giving a talk there Tues morning (VIP breakfast session) about how FIs can innovate at speed w/o burning out employees. I'll be a panelist on Wed. on "Digital challengers vs. incumbents"
Let me know if you're going so we can meet up!
You will find no greater advocate of a "Test & Learn" approach than @Fiserv's Dennis Hall. Having lived through more than one #digitaltransformation himself, Dennis brings a unique #digitalstrategy perspective to this latest #SolsticeLuminaries interview. solstice.com/fwd/fiservs-den…
Join Amplitude, Looker, Segment, and Solstice this Thursday from 6pm-9pm in NYC to learn how finservs are digitally transforming at "Shaping the Future of Financial Services". RSVP here: lnkd.in/gFTQ3rJ
Jared R. Johnson retweeted
Alexandria Stried, Chief Product Officer at @Ellevest, on how and why women invest, what Ellevest is doing to close the gender gap in #finance, and what ballet taught her about the startup world #SolsticeLuminaries
solstice.com/fwd/ellevests-c…
Checkout our recap of #FWDNYC
Thank you @WellsFargo @GoldmanSachs @jpmorgan @TDAmeritrade @pivotal @Box for sharing unique perspectives on what category-leading #customerexperiences look like for #finserv at Kin + Carta @SolsticeSays #FWDNYC. Check out 4 key takeaways from @JRJ2 bit.ly/2HFJW4V
Solstice's original research shows that people hate manually moving their $$$ around between accounts. It's time for banks and finservs to connect the pipes to automatically move $$$ to the right account, based on our goals: bit.ly/2StTYHk
These are @amazon ads of mysterious objects in my @instagram feed with no description. A white square you hang on the wall and punch? A glass stick? Has some algorithm gone awry, or is this a strategy to get me to tap on the ad just to figure out what this stuff is?
In the boldest Luminary interview yet, @WellsFargo's @roddlesnyc discusses how empathy for customers should be elevated to the point that it ripples through a brand's voice, business-cases, and #diversityandinclusion efforts. #SolsticeLuminaries bit.ly/2G4ij4r
As CEO, Clint Coghill leads several types of transformations within @Backstop. In this interview, Clint explains how leading any change should always start with one word: "Why?" bit.ly/2ATQfN7 #SolsticeLuminaries
