Back in NY w/ @thirtymadison. Previously @Dartmouth, @McKinsey, @StanfordBiz, @Ginger_io, @IOASFBAY, @BeaconHealthOpt, @jointempest. All opinions mine.
New York, USA
Joined March 2009
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Hey @Verizon have now been on hold an hour after your system predicted 30 minutes. Best way to get help with a downed fios line?
Thoughts while watching #TheDropout. I’d really like to see an episode of @BelowDeckSailng with Larry Ellison
Despite building a career in #healthcare, I am amazed daily how frustrating the patient experience can be. @WeillCornell, your faculty practices should actually be able to get timely appointments for their patients at your facilities
Today is why is #healthtech so bad? Same @aetna plan, two different PEOs - I think I broke the website trying to switch a prescription
Julia F. Bernstein retweeted
.@wemple_stephen digs into how communities create value w/ top experts in this post.
S/O to @DavidSpinks @baileyelaine @LauraNestler @heyreiwang @albertoarenaza @JFBernstein @sarahlidgus @J__Cub @packyM @rbosborne @cklshorall @samliebeskind @pokergirlha medium.com/@stephen_wemple/7…
Julia F. Bernstein retweeted
Join moderator @SolomeTibebu & panelists @SaraEshelman1 from @SperoVentures, @nickaltebrando from @AbleTo_Health, @JFBernstein from @jointempest, & Allyson Plosko from @Vinaj_Ventures / Telosity for a thoughtful discussion abt the intersection of mental health, tech & #Wellbeing
Hey @AirbnbHelp , if you close my support ticket with my damages and then tell me i haven't filed a claim, I get frustrated. I appreciate your CS team escalating my case, but it feels like a black box...kind of like the box of crackers the rats in my Airbnb this weekend destroyed
This Valentine’s day, be still my heart Parity is closer, even with the behavioral health carveout. #HealthPolicyValentines
Hi @united - not sure what's worse - checking in to an international flight to find your algorithm had separated my party, or the tone of your customer service people explaining this to us and refusing to find a solution. Another reason I'm switching my status
Hey @away united agents at SFO now enforcing the lithium ion ban on all luggage. May be worth an email to SF customers reminding them. Also, I need a screwdriver and new screws...
Hey @NimbleRX - super disappointed. Failure to fill a prescription or communicate, and then customer service closed early without updating your IVR. Are you closed tomorrow too?
Hi @Delta - would love to talk to someone about my experience with my diverted flight tonight. Disappointed with service and information
Hey @classpass - autorenew w/o any email reminder and w/ cancellation only through livechat or email is just poor practice. Disappointed.
Julia F. Bernstein retweeted
It was a small pizzeria, but there were those of us who loved it.
RIP EBA's
Cc @dartmouthalumni vnews.com/Longtime-Pizza-Sho…
One of these challenges helped launch @ginger_io. Excited to see more from @LuminaryLabs using new tech! #alexa #diabeteschallenge xitter.cf/luminarylabs/status/85…
The Alexa #DiabetesChallenge is bringing voice tech to healthcare. Proud to power this prize competition alexadiabeteschallenge.com
It's one thing to know the US has a #drugoverdose problem, it's another thing to see it visualized by @nytimes... nytimes.com/interactive/2017…
Julia F. Bernstein retweeted
"We’ve had 2 surgeons general come out & say that #addiction is an illness but we still treat addicts like pariahs" nytimes.com/2017/03/11/fashi…
