Co-Founder + CEO Visana Health. Health Tech fanatic working to fix healthcare.

Minneapolis, MN DMs open
Joined July 2010
1/ We're entering a new healthcare era: virtual-first providers are upending traditional care delivery. Virtual-first providers recreate real care pathways with a digital mindset, providing end-to-end medical care. 👇 Why virtual-first is the future: jconnolly.substack.com/p/fut…
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Lots of buzz around Walmart & Optum exiting virtual care & if telehealth is "over" "Virtual care" solutions are not all the same. Some elements have certainly been commoditized, like virtual urgent care. "On demand" care from random clinicians to treat sinusitis isn't different.
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Differentiated care models that deliver better outcomes at a lower cost (& happen to be virtual) will continue to grow. These models tend to blend condition-specific care models, connected with existing care providers, & new business models to deliver differentiated value.
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💯 Employers are a WAY tougher market than most anticipate. Tons of employers aren’t adding new offerings, and some are even removing offerings. You have to really stick out and be easy to implement to be successful.
Here’s a really spicy take but I’ll say it. I don’t not think selling to employers right now is a viable strategy for *most* new health tech companies. It’s noisy, over saturated and most employers are very savvy.
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Joe Connolly retweeted
This is a good piece. I would add one more element… Many clinicians are excited about moving toward value-based care, but CMS and many insurers only permit large groups to participate in the more interesting and lucrative forms of VBC. Hence: aggregation.
Who owns your doctor’s office? In our op-ed for @thehill, @CM_Whaley and I discuss what’s driving doctors to sell independent practices to corporate investors like private equity. We offer paths forward.
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Was in @CNBCTheExchange today discussing CVS announcement of cost plus pricing at its pharmacies. Some initial and admittedly rough thoughts that I shared: There was probably some advantage to CVS’ PBM to continue to do it the old way but now as that advantage erodes, especially as congress is set to act on rebates, then the benefits of paying pharmacies based on complex contracts struck by their PBM that baked in rebates and other considerations is starting to diminish, and the disadvantages placed on their pharmacy network start to become more paramount. They are willing to give up *some* of the declining advantage/margin on the PBM side to provide some competitive edge to their pharmacies and perhaps significantly improve the consumer experience. Pricing at the pharmacy county should become more predictable for patients and pharmacy revenue more stable. The policy should apply to all pharmacies CVS works with not just its own pharmacies. That’s because, as part of Medicare regulations, there is a concept called "related parties" built into the bidding process for Part D drug plans, which CVS also operates. CMS basically makes sure that healthcare entities operated by Part D plan sponsors — like pharmacies and clinical providers — can’t get paid differently than the going market rate for a service, otherwise the worry by CMS was a plan sponsor may overpay its own network to game its medical loss ratio. Of course CVS is not doing that here, but that rule does mean that CVS has to offer stable terms across all pharmacies, its own as well as those its drug and health plans contract with. I do think this move today will make the patient experience at the pharmacy counter more predictable — there will be fewer out of pocket surprises, so consumers may prefer to come to CVS over time. If CVS is no longer paying pharmacies based on some economic derivative that’s calculated off of the terms of its PBM contracts with drug makers, it probably makes those terms — on the margin — less valuable. My sense is what this move signals is that CVS is saying “OK that whole rebating structure is eroding, so we need to stop clinging to it in a circumstance where it could also be hurting the retail experience for our customers.” Kudos to CVS for leading here, and making this move.
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While $99/month seems great for OneMedical, consumers may be surprised by how high their per visit fees are, given ONEM's relationship with health systems. Will be interesting to see how Amazon threads the needle of consumer affordability & health system revenue moving forward.
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We are thrilled to announce our investment in Visana Health!! We are honored to continue supporting @JConnol and the entire Visana team — as they continue to use technology to build a clinically rigorous women’s health company. @vlan8 @uma_veerappan medium.com/p/-167b46b16ed7
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Startup champions within large healthcare companies are the ones really driving early startup success. Willingness to take risks is rare, especially in large healthcare companies.
the champion at a large company that helps a young startup get their first enterprise deal has no idea how much they’re changing people’s lives and never gets enough credit for taking a risk on a no name company
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Insurance is hard to disrupt -- and one of the biggest issues for "insurtechs" is keeping costs down. Despite their promise, many have struggled to control MLR. With the stronger investor appetite for profitability, many are increasing prices in 2023 to improve profitability.
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Healthcare is a game of scale. Incumbents have a huge advantage in one critical area: network. Insurance cos with strong market share can negotiate lower rates with providers, keeping MLR down & allowing for competitive premiums. Member experience alone can't control costs.
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Does anyone NOT prescribe GLP-1s at this point? 🙄
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Fascinating deal: Transcarent acquires 98point6's physician group, employer biz, and a software license to bring care in-house. 98point6 is pivoting to a pure play tech company selling licenses to health systems. forbes.com/sites/katiejennin…
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One of the most misunderstood, but most important, aspects of tech-enabled services is "payer contracting." There's a big tradeoff between speed to contract and margin, which has major long-term implications for the company.
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Joe Connolly retweeted
Wherein @Samantha_Burn @timothyjlayton @borisvabson and I take on the unenviable task of defending medical paperwork: "Rationing Medicine Through Bureaucracy: Authorization Restrictions in Medicare" on NBER: nber.org/papers/w30878 and ungated: zarekcb.github.io/PriorAuth_…
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"Unbundling Optum" - almost as funny as "Unbundling Epic"! Scale & bundling is critically important in healthcare, as is cross-asset leverage (i.e. integrating at home care with primary care to reduce TCoC and increase revenue & profits flowing to UHG).
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Tons of chatter from health plans about moving more commercial members to VBC (similar to their plays in MA). I expect to see new startups trying to harness this energy in 2023. Critical thing will be making the economics work! Much more challenging in commercial w/ lower PMPM
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CVS is on fire today with health tech announcements. Definitely the winner for the day.
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Prediction: 2023 will be one of the nosiest year for employers & plans buyers. 2 reasons: 1] Too many digital health companies still have long enough run way to make it through the sales season. 2] DTC digital health companies pivoting B2B to overcome unit economic challenges.
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Big news in the omnibus bill: plan sponsors will have flexibility to cover telehealth services pre-deductible for members with high deductible health plans! In addition to increasing access to care and affordability, this removes a big thorn in the telehealth contracting process
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