ALT “Great products thrive on constant feedback from users. Each person’s in a different stage of their relationship to your product though, so how do you ask them the right questions at the right time? Is it enough to set up a regular NPS survey and call it a day? Or to only talk to users once they’ve lapsed? Spoiler alert: it’s not.…” from “With user feedback, you get what you ask for” by Matt Healy.