This post by @joannaniec describes a framework we built @intercom that helps us understand key usage milestones of our most successful customers and provides a data-driven plan to drive deeper usage and longer term success for our customers. intercom.com/blog/customer-m…

I had the pleasure of giving a keynote @WIDS_Dublin focused on the importance of Communication in Data Science and how this critical skill can help accelerate a data science teams impact. Shout out to the organizers on a great event 👏🏻Already looking forward to next year 🙌🏻

It’s also been a hugely rewarding endeavour from a @IntercomRad (Research, Analytics & Data Science) POV. The team has worked on loads of exciting challenges to help with the launch and there's a lot more to come 🙌

Today we launched Fin as a full product👏🎉 We’ve been running a beta of our AI bot for the past few weeks, learning & iterating based on customer feedback. And we couldn’t be more excited for customer service teams to experience what we’ve built! intercom.com/fin

Lesson 5️⃣ on what it takes to drive impact with Data Science & Research in fast growing companies like Intercom 💡 What matters is building products that drive market impact, not ML/AI #datascience #machinelearning #research #lessonslearned 🧵👇🏻

What does it take to drive real impact with data science & research in fast growing companies? 7 lessons based on my experiences building and evolving high performing data science and research teams in Intercom. Lesson 1️⃣ 👇🏻 🧵

What are your teams most important rituals and rhythms? I wrote an article on the key rituals & rhythms on @IntercomRad - those that help us embody our values, drive us to action and have shared meaning across Research & Data Science 🍩 link.medium.com/dF5m21HuYmb

The @IntercomRad team in @intercom exist to build, enable, and share a deep, holistic understanding of our customers, their needs, and their product behaviors. We’re actively hiring 5 more Researchers and Data Scientists at various levels to join our team. More details in 🧵

Here's a great post by @walmc on principles and a 6-step process for making quick, effective decisions. @IntercomRad exists to help drive effective, evidence-based decision making and we try to apply these principles and process to our work. intercom.com/blog/decision-m…

@HayleyCamille, who leads our Research team (the 'R' in @IntercomRad) talks about bringing numbers to life through user research and how user research unites quantitative and qualitative insights intercom.com/blog/user-resea…

Sharing the principles behind the Research, Analytics, and Data Science (RAD) team in @intercom. If this sounds like something you're interested in, we're hiring 😍 @IntercomRad intercom.com/blog/research-a…

We are hiring Researchers & Data Scientists at @IntercomRad. If you're passionate about driving effective, evidence-based decisions, shaping strategy with insights, and building new products with data & research, then RAD is for you! Read on for more details 👇