At times there may be multiple factors that cause a delay. The most dominate is generally referenced. The Customer Relations team holds the keys to any reimbursement or compensation offered. They have your file open and will respond to your most recent email as soon as possible.

We regret to hear how your travel was impacted by Winter Storm Fern. If your concerns need further review, please reply back to our Customer Relations colleagues.

We're thankful to have you as our customer. Please know, you're welcome to select an alternate seat at the time of booking if this exit row space doesn't work for you.

@AmericanAir why have I been on hold for almost an hour just to talk to someone about my AA Advantage account… I want to create an account, but it says I have one already, but it won’t let me reset my supposed password nor send me my AA advantage number (which I don’t have…) but AA claims I do. This is unacceptable and I’m beyond disappointed in your customer service.

You seem a bit upset. DM us your confirmation code to review what happened.

We can take a look for you! DM us the Flight Credit number, and we'll check on the validity.

We’re committed to delivering the connectivity you expect, and your patience is appreciated while we complete this rollout of complimentary Wi-Fi to all of our AAdvantage members. Your feedback has been shared internally.

With the unveiling of our centennial livery, we celebrate 100 years of connecting people and places, honoring where we’ve been and charting what’s ahead. From a single mail flight in 1926 to a global network, our story is one with infinite possibilities. Look for the centennial Boeing 737 throughout your journey and don’t forget to tag us. Visit the link to learn more about our centennial — there's much more on the horizon. bit.ly/4jqHpKF ✈️🤍❤️💙 #ForeverForward #American100